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Ar Collections Specialist
1 month ago
DescriptionPosition at WebMDAbout WebMD WebMD Health Corp an Internet Brands Company is the leading provider of health information services serving patients physicians health care professionals employers and health plans through our public and private online portals mobile platforms and health-focused publications The WebMD Health Network includes WebMD Health Medscape Jobson Healthcare Information prIME Oncology MediQuality Frontline QxMD Vitals Consumer Services MedicineNet eMedicineHealth RxList OnHealth Medscape Education and other owned WebMD sites WebMDxc2xae Medscapexc2xae CME Circlexc2xae Medpulsexc2xae eMedicinexc2xae MedicineNetxc2xae theheart orgxc2xae and RxListxc2xae are among the trademarks of WebMD Health Corp or its subsidiaries All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status For Company details visit our website Qualification Bachelors Degree in Accounting or Finance Experience 3 years Work timings 6 30 PM to 3 30 AM ISTPosition Requirements 3 years of hands-on collections experience Experience with Great Plains accounting system is a plus Detail oriented and proficient with Microsoft Office Experience working with US Clients Excellent communication skills both written and verbal and interpersonal skills Ability to work independently Highly self-motivated and directed with keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Role Responsibilities Review customer aging reports to ascertain status of collection and balance outstanding and to evaluate next steps to follow up on open customer invoices Monitor the percentages of aged accounts Pursue collection of all invoices until payment is made Place direct phone calls and emails to customers that are past due and work directly with internal sales reps teams as needed to pursue collection Draft and send collections letters to all customers with outstanding balances when necessary Send payment demand letters for accounts over 90 days past due when necessary Relay to management all accounts that need to be written off to bad debt Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account Oversee and assist with the clean-up of unapplied receipts and short paid invoices Address customer complaints concerning invoicing or service rendered and works on complaints of service failures with designated departments Coordinate and participate with all audits of activity related to invoicing and collections Other relevant duties as assigne WebMD
