Senior - Operations & Maintenance Lead - Hitachi Rail Gts India

Location Delhi India Job ID R0102974 Date Posted 2025-08-14 Company Name HITACHI INDIA PVT LTD Profession Job Category Other Job Schedule Full time Remote No Job Title Operations Maintenance Lead Designation Senior Company Hitachi Rail GTS India Location Delhi India Salary As per Industry Company Overview Hitachi Rail is a leading partner to the world s best transportation companies with a comprehensive portfolio of rail solutions and services for the urban mainline and freight railway markets Job Roles Responsibilities Operational Delivery Manage 24 7 operations and maintenance to ensure stable and reliable service delivery Handle daily operations including deployments incident resolution and escalations Plan and coordinate patching hardware replacements and system updates Make sure tools spare parts and consumables are available to support ongoing operations and maintenance Track and follow up on actions needed to stabilize systems and prevent recurring issues Work with teams to improve how we work across both operations and maintenance Reporting KPI Management Set up robust reporting routines daily weekly monthly to monitor system availability fault rates Mean Time to Repair MTTR and Service Level Agreements SLA adherence Analyze large datasets from ticketing equipment and field service logs to identify failure patterns and drive continuous improvement Prepare executive-level reports and presentations for both internal stakeholders and customer DMRC meetings Ensure transparency and traceability of all performance indicators Team Leadership Lead a large team of field engineers shift managers and support staff across multiple zones Foster a high-performance culture with clear responsibilities Standard Operations Procedures SOP and escalation protocols Stakeholder Communication Act as the primary interface towards our customer on Operations Maintenance matters including incident resolution performance reviews and audit compliance Liaise with Engineering Software and Quality Assurance teams to close issues and ensure feedback loops Communicate technical issues clearly to non-technical stakeholders Risk Issue Management Proactively identify operational risks and implement mitigation plans Own recurring technical issues or weekend support gaps ensuring closure through structured Root Cause Analysis and action plans Ensure progress and resolution of issues together with the internal Quality Organization Optimization Planning Define and execute a proactive O M plan to meet performance targets and contractual Key Performance Indicators KPIs Optimize ways of working across teams identifying synergies and quick wins Develop and maintain dashboards and tools to track preventive corrective and predictive maintenance activities Skills Working knowledge of QR NCMC ABT and fare collection technologies Experience managing DLP and CAMC periods for transport or public infrastructure Familiarity with Maintenance Management tools Maximo SAP PM Jira etc Fluent in English and Hindi other Indian languages a plus PMP or ITIL certification is a plus Comfortable using legal and documentation tools good IT skills appreciated Experience 10 years of experience in managing operations or maintenance preferably in AFC telecom or metro rail systems Demonstrated ability to manage contractual KPIs generate performance reports and interpret large volumes of operational data Strong leadership and communication skills must be comfortable engaging with all levels in the local as well as global organization Education Bachelor s degree in engineering Electronics Electrical Computer Science or related field Hitachi Values Harmony Wa Stressing interdependence over personal interests the concept of harmony is at the heart of Japanese culture informing all interactions whether social or business For us this translates into a belief that only by showing respect are you able to earn respect And that extends to everyone we work with not only our customers but our colleagues and suppliers too Sincerity Makoto We always strive to act with sincerity and integrity After all our reputation depends to a great extent on how we are perceived to do business which is without any degree of pretense deceit or hypocrisy Sincerity for us means ensuring fairness in all our endeavors while putting the needs of our employees and customers very much at the center of all we Pioneering Spirit Kaitakusha Seishin Driving innovation and seeking new challenges is what we re all about It has been right from the start And it s our ambition that sees us bring new technologies to life for the benefit of society and companies alike Our pioneering spirit also means we are fearlessly flexible when it comes to adapting to the changing needs of our employees and customers