Technical System Administrator

Job Description About Xenonstack XenonStack is the fastest-growing Data and AI Foundry for Agentic Systems, enabling enterprises to gain real-time and intelligent business insights. We Innovate Through - Akira AI Building Agentic Systems for AI Agents - XenonStack Vision AI Vision AI Platform - NexaStack AI Inference AI Infrastructure for Agentic Systems Our mission is to accelerate the world's transition to AI + Human Intelligence by building enterprise-ready platforms, supported by a secure, reliable, and scalable IT infrastructure. THE OPPORTUNITY We are seeking an experienced Technical System Administrator with 3+ years of expertise in IT systems, networks, and helpdesk support. You will be responsible for ensuring the reliability, security, and performance of computer systems, servers, and networks that power XenonStack's operations. This role is ideal for candidates who enjoy problem-solving, infrastructure optimization, and hands-on support, while also mentoring IT support staff and implementing IT best practices. Key Responsibilities - System & Network Administration - Monitor and maintain company servers, networks, and endpoints. - Configure, upgrade, and install hardware and software to meet business needs. - Implement IT security protocols and ensure compliance with policies. - Helpdesk & User Support - Provide Tier-1 and Tier-2 helpdesk support to employees for hardware, software, and connectivity issues. - Create and manage user accounts, access controls, and permissions. - Design and maintain efficient feedback and error reporting systems for end-users. - Troubleshooting & Maintenance - Perform diagnostic tests and debug system issues to ensure smooth operations. - Resolve network outages, performance bottlenecks, and security threats. - Maintain IT documentation, backup policies, and disaster recovery procedures. - Data Management & Security - Ensure data is backed up regularly, archived securely, and retrievable in emergencies. - Support data recovery operations as needed. - Stay current with cybersecurity best practices and emerging IT threats. - Team & Process Management - Supervise, mentor, and guide IT support staff. - Document IT processes, configuration changes, and incident logs. - Continuously improve IT systems and recommend new tools or processes. Skills & Qualifications Must-Have - Bachelor's degree in Information Technology, Computer Science, or related field. - 3+ years of experience as a System Administrator, IT Administrator, or related role. - Strong knowledge of Windows/Linux server environments, networking (LAN/WAN), and cloud fundamentals. - Hands-on experience with system security, firewalls, and access control. - Strong problem-solving and troubleshooting skills. - Excellent interpersonal, communication, and documentation abilities. Good-to-Have - Familiarity with cloud services (AWS, Azure, GCP). - Experience with virtualization technologies (VMware, Hyper-V, Docker/Kubernetes). - Knowledge of automation/scripting in Bash, PowerShell, or Python. - Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or RHCSA. WHY SHOULD YOU JOIN US - Work Closely with Leadership Partner with IT and operations leadership to ensure seamless infrastructure for scaling AI systems. - High-Impact Role Play a critical role in supporting global operations, ensuring system uptime and security. - Career Growth Progress into roles like IT Manager, Infrastructure Architect, or Security Engineer. - Global Exposure Collaborate with teams supporting enterprise clients and multi-region operations. - Culture of Excellence Our values Agency, Taste, Ownership, Mastery, Impatience, and Customer Obsession empower you to deliver impact with autonomy. - Responsible AI First Contribute to building secure and reliable IT environments for enterprise AI adoption. XENONSTACK CULTURE JOIN US & MAKE AN IMPACT At XenonStack, we believe in shaping the future of intelligent systems. We foster a culture of cultivation built on bold, human-centric leadership principles, where deep work, simplicity, and adoption define everything we do. Our Cultural Values - Agency Be self-directed and proactive. - Taste Sweat the details and build with precision. - Ownership Take responsibility for outcomes. - Mastery Commit to continuous learning and growth. - Impatience Move fast and embrace progress. - Customer Obsession Always put the customer first. Our Product Philosophy - Obsessed with Adoption Making AI agents enterprise-ready and accessible. - Obsessed with Simplicity Turning complex infrastructure into intuitive, reliable systems. Be part of our mission to accelerate the world's transition to AI + Human Intelligence by ensuring our platforms run on secure, stable, and future-ready infrastructure.