Vmware,Hyper V

Job Description Technical Tasks / Activities - Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS) - Management and configuration of VMWare vSphere Infrastructure - Handle ESXi Servers, Virtual Machine Provisioning, HA/DRS Clusters - Administration of Hyper-V Hosts and Clusters - Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service. - Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities). - Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers. - Perform evaluation and testing of any new Server Image. - Maintain and Support all CTW Servers. - Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight - Remediate CTW servers following issues found by SCOM monitoring services. - Administration of Microsoft Clusters - Follow and perform Server Lifecycle management - Report Server uptime and Server Availability to Authorized Users. - Inform users about backups schedules / volumes. - Maintain an up-to-date list of Server Owners/Inventory. - Escalate relevant tickets to SAP SMEs and follow-up until closure. - Windows Server OS patching using SCCM, Chef. - Write automation workflow scripts using MS PowerShell Process Expectations - Follow agreed processes and procedures for ticket resolution. - Have Pro-active approach to identify, co-ordinate and resolve tickets - Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution - Follow/Improve SLA resolution timings. - Adhere to incident, problem and change management processes. - RCA Preparation on Major Incidents - Participate in team meetings as per the agreed governance model. - Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group - Participate and contribute to continual service initiatives/improvements. - Assist operation line manager in meeting program objectives. - Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval. - Keep updated on new technologies and request training if needed. - Communicate with identified users appropriately via all approved media. - Adhere to Shift timings and complete the assigned tasks - Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process - Act as a backup resource, when in need. Pre-requisites Required Experience & Skillset: - Skillset Required: - Expert knowledge of maintenance & troubleshooting of physical or virtual servers - Expert knowledge of Microsoft Hyper-V and VMWare - Administration of MS Windows Servers with basics of Active Directory, DNS, DHCP - Hands on experience on PowerShell Scripting - Should be proficient in VMWare vSphere and hands on experience on ESXi 7 and later - Troubleshooting ESXi issues related to storage, network and performance. - Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades. - Experience with ITIL processes especially incident, change and service level management - Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities. - Willingness to learn new skills and technologies. - Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary. - A keen eye for detail and a result driven approach - Effective analysis: Ability to listen, analyze and summarize. - Ability to work in stressful situations. Conflict management skills is a plus. - Customer and team-work oriented. - Desired: - Experience in HPE ProLiant DL systems, Synergy Blades - Firmware and Server Patch management - Knowledge of Networking - Knowledge of SQL - SCCM/Chef knowledge - Outstanding communication skills. Excellent English written and oral communication skills - Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS) - Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack - Work experience in an international environment. Software Industry experience strongly preferred. - Good to have VMWare VCP Certification