Cst Operations

1 week ago

Noida Uttar Pradesh, India Paytm Full time

Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the team This Team is involved in revenue management vendor management and strategies to get new business and make travel a profitable entity About the role Deliver an extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users Key Responsibilities 1 Operating in a 24 Hrs Day 6 day-week team with multiple rotational shift options 2 Experience in the travel industry as a travel consultant or a similar position especially on Refunds along with Re-issuance Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing refund reissue on it 3 Understanding and expertise in domestic and international travel requirements LCC airlines 4 Able to understand customer queries and advise them of suitable resolution 5 Customer-focused and service-oriented where you are accountable for key performance indicators of success such as customer satisfaction CSAT key productivity metrics 6 Coach develop and mentor Junior resources and colleagues in the team when needed Additional Accountabilities 1 Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines 2 Action consumers booking PNR for refund ticketing re-issuance escalations Superpowers Skills that will help you succeed in this role 1 Excellent communication skills 2 Knowledge of GDS Galileo and Amadeus - detailed understanding of fare rules for flights and refunds to avoid ADMs 3 1-3 Years of experience in Travel Agency Industry 4 Result Target driven attentive adaptable and motivated to learn 5 Proficiency in technology to research options and complete process requirements Why join us We support our people by providing a range of flexible working options so they can work in the way that best suits them We also offer you the opportunity to develop your career working in a diverse and inclusive workplace where the diverse backgrounds perspectives and life experiences of our people are celebrated and create a great place to grow thrive and belong Most importantly for us Work is Fun Compensation If you are the right fit we believe in creating wealth for you with enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed to it India s largest digital lending story is brewing here It s your opportunity to be a part of the story We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us

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