Operations Executive
4 weeks ago
Job Location: Baroda,Gujarat
Shift Timings: US shift (Night Shift)
Preferred Local Candidates
About The Role
Collabera is looking for US Operations Executive who will be responsible for the Onboarding process for new employees. The purpose of this role is to serve as the first point of contact for all new consultants to create a positive Onboarding experience through problem understanding, communicating promptly on progress, and engaging consultants with a courteous and professional attitude.
What You'll Do
- HR Operations Executive initiates and completes the Onboarding processes per the norms of Collabera, US State & Federal Govt. & Collabera's Clients
- Communicates efficiently with the prospective employees about the framework of Collabera's policies and the US Department of Labour and other parties that may be involved.
- Should be able to analyze and verify all the documents received from prospective employees to confirm true identity. Identify and resolve deficiencies if any and getting onboarding completed within pre-defined Service Level Agreements
- Create and maintain a positive employee experience
- Coordinate with external Vendors - Business Partners, Background Verification agencies, Vendor Management Organizations, Procurement teams, etc. to complete statutory requirements in line with Collabera and their Client policies
- Coordinate with the internal teams to make sure that tasks are brought to a logical conclusion in a defined timeframe
- Resolve Billing problems including P.O. extensions, invoice rejections, and P.O. budget issues. Following up with the client/sales teams for P.O. s. This includes entries in appropriate systems and notifying the appropriate people once the issues have been resolved
- Take part in Collabera internal audits-fixing errors
What You'll Need
- Excellent verbal and written communication skills; the ability to call, connect and interact with consultants and Vendors
- Be persuasive and goal-oriented
- Able to work accurately under stress and pressure to meet competing deadlines
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Bonus Points If
- Should preferably have worked in a non-voice-based KPO/BPO/LPO environment. If not then any exposure where s/he had to demonstrate the application of knowledge and possess knowledge of detailed processes
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