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Agm - Cluster Regulatory Lead - N&e

4 weeks ago


Mohali, Punjab, India Vodafone Idea Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Cluster Regulatory Lead Job Level Designation M2 Function Dept Enterprise Customer Service Location Mohali-Chandigarh Job Purpose To Co-Ordinate Handle and to ensure compliant Enterprise subscriber base as per Regulatory Norms for All LOB s As a cluster Compliance regulatory SPOC one has to Ensure timely accurate Reporting to Corporate Circle Process Correction Process enhancement NC Closure and to Adherence National audit calendar for all LOB s of Enterprise i e Mobility M2M FLX Key Result Areas Accountabilities 1 Ensuring timely submission and accuracy of all regulatory reports before submission To ensure acurate TERM Data Reports before submission ADHOC Reports Data CAF Document requirements from LSA Nodal To Facilitate timely submission of ATR To Ensure Timely Submission of Data for UCC DLT TSP Blacklisting 2 Ensure all NC raised are closed within specified timeframe as per the NC categorization Regular interlock with LSA Nodal CS SPOC LSA TERM Audits Co-ordination for Enterprise Timely action and ATR submission for LSA TERM Audits LEA DIU IMEI Blacklisting ATR Co-Ordination Timely Action Submission to ensure compliance UCC TSP Blacklisting DLT Process co-ordination and to ensure timley ATR 3 To identify the opportunity for automation process improvement to reduce cost and improve processes for better customer experience 4 To be 100 Compliant in dashboard To handle enterprise VTM Audit Special Audits DIU Cases etc with close co-ordination of Cluste Nodal and CS Team 5 To conduct audit of processes shared by Corporate in National Audit Calendar within specified timeframe TERM Monthly TERM complaince including adhoc TERM audits for all LOB s Compliance to all the interventions by DoT TRAI to quality of subscriber verification such as Sanchar Sarthi ASTR Industry Bulk NCRP LEA referred DIU 1 Proactive Corrections- POS Base Clean UP Data base Systemic Corrections Proactive CAF re-push 2 Internal Team audit Compliance finding Internal Audit Internal quality audits 99 Trainting Quality a Timely Feedback and Traing to Field Operation team for Reported Non Compliance wrt TERM Audits Special Audits b To Organize minimum Training Sessions for Circle VIBS Team - TTT Customer Effortless Experience Constantly improve Onboarding experience Atleast 2 best practice project per qtr to improve customer onboarding experience regulatory compliance Core competencies knowledge and experience 1 Knowledge and Subject Matter Expertise around VIL processes and systems 2 Excellent analytical skills to Improve process product wrt Regulatory guidelines 3 Good coordination Influencing skills 4 2-3 years of work experience telecom domain Must have technical professional qualifications Graduate with experience in various roles of CLCM operations and Resolution Strong Knowledge of MS Excel Preferred Knowledge of MS Access Vendor Team Management External Stake Holder managementVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership Vodafone Idea