Domain Trainee – Brokerage

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients xe2x80x94and we have fun doing it Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Domain Trainee Brokerage Binding Process Trainer Responsibilities Facilitate training sessions to enable knowledge transfer of a new transition Enhance teams knowledge of commercial insurance principles by conducting sessions Perform quality audits and provide constructive feedback to team members to drive continuous performance improvement Serve as a communication bridge between clients and internal teams ensuring seamless updates and timely responses to inquiries from client SMEs Maintain comprehensive and accurate documentation of client interactions processes and knowledge resources Administer monthly process knowledge assessments PKTs and identify training needs TNIs to address skill gaps effectively Ensure adherence to established controls by reviewing exceptions identifying duplicate policies and validating transactions before processing Promote best practices across all business lines and act as the subject matter expert for broking operations processes and procedures Foster a culture of knowledge sharing and operational excellence by mentoring team members and reinforcing the importance of compliance and quality standards Qualifications Minimum Qualifications Graduation in any stream except B Tech and Technical Graduation Law Work experience Relevant experience in the US property and casualty P C insurance lifecycle including pre-placement placement and post-placement activities such as endorsements processing policy administration issuance checking quoting renewal preparation submissions surplus lines licensing agency administration and inspections Essential skills An Insurance Certification like AINS would be an edge Strong knowledge of audit processes and coaching methodologies to drive performance improvement Exceptional verbal and written communication skills ensuring clarity and professionalism in all interactions Advanced analytical and problem-solving abilities to address challenges effectively and deliver actionable solutions Demonstrated ability to foster productive relationships with clients and internal teams promoting collaboration and trust Self-motivated and dedicated to achieving excellence in all tasks and responsibilities Genuine enthusiasm for working with people fostering teamwork and building strong connections Meticulous attention to detail to ensure accuracy and quality in deliverables Technical skills Strong understanding of insurance concepts and terminology with the ability to interpret complex industry language effectively Hands-on experience in insurance brokerage and binding activities ensuring seamless execution of processes Proficiency in MS Excel including knowledge of Macros MS Word MS PowerPoint Power Automate and other productivity tools Skilled to conduct root-cause analysis to identify and address process gaps driving knowledge improvements Collaborative mindset focused on resolving issues with partners peers and sub-process areas through data-driven and fact-based approaches Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Get to know us at www genpact com and on Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training