Senior Software Engineer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Team overview We are AI Services a shared services platform team building solutions around Machine Learning and Generative AI capabilities We build and evolve the AI platform and partner with teams to build products and end-to-end AI-powered work experiences As a Senior Machine Learning Software Engineer You will play a major part in building solutions around Generative AI and Machine Learning ML capabilities that transform the user experience and workflow efficiency of enterprise services you will be instrumental in developing and maintaining robust tools and services that enable customers to create test and deploy custom skills and prompts You will also ensure seamless integration with other ServiceNow products and external LLM providers such as Gemini Azure and AWS By joining our team you will play a crucial role in shaping the future of AI capabilities on the ServiceNow platform ensuring that our customers can harness the power of generative AI to improve productivity and self-deflection What you get to do in this role Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes Code Reviews Unit testing etc Work with the product owners to understand detailed requirements and own your code from design implementation test automation and delivery of high-quality product to our users Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite Qualifications Qualifications To be successful in this role you have 7 years of related experience with a Bachelor s degree or 6 years and a Master s degree or equivalent work experience Experience in using AI Productivity tools such as Cursor Windsurf etc is a plus or nice to have At least 5 yrs of Java and Python Development experience with strong problem-solving abilities A solid understanding of Cloud technologies such as Docker and Kubernetes Knowledge in at least one Additional programming language like Go lang JavaScript or AngularJS is a plus The ability to adapt quickly and tackle new challenges in an agile manner is highly valued Key Responsibilities Develop and maintain Java Python and Go Lang -based applications with a focus on efficiency and scalability Collaborate with cross-functional teams to design and implement Cloud solutions using Docker and Kubernetes Utilize expertise in object-oriented programming languages like Java Python and or Go lang to enhance application functionality Demonstrate agility by promptly addressing new challenges and finding effective solutions Experience with prompt engineering ability to craft test and optimize prompts for task accuracy and efficiency Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All 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