Business Analyst

4 days ago

Angamali KL IN Avengersoft solutions Full time

Avengersoft is a leading software company specializing in healthcare technology solutions with a strong focus on the dental industry We are the creators of Dentsoftware a comprehensive Dental College Management Dental Practice Management Software used by institutions and clinics in over 25 countries We are looking for a Business Analyst Client Success Manager who will act as the key liaison between clients and our technical team The ideal candidate will be responsible for understanding client requirements preparing software requirement specifications SRS coordinating with developers conducting testing ensuring smooth delivery providing customer training offering post-implementation support and identifying upselling opportunities This is a Work from home job with moderate amount of travel to client sites Male candidates preferred Key Responsibilities1 Client Requirement Gathering Analysis Engage with clients to understand their business needs and pain points Conduct discussions meetings and workshops to gather requirements Document detailed Software Requirement Specifications SRS Ensure requirements are clear complete and aligned with business goals 2 Liaison Between Clients Technical Team Act as a bridge between business stakeholders and developers Translate business needs into technical requirements for the development team Ensure smooth communication and alignment between both parties 3 Software Testing Quality Assurance Develop and execute test cases to validate software functionality Work with the development team to resolve bugs and issues Conduct User Acceptance Testing UAT with clients 4 Software Delivery Implementation Plan and oversee the successful delivery of software solutions Ensure a smooth transition from development to deployment Monitor post-deployment performance and resolve any issues 5 Customer Training Onboarding Conduct training sessions for clients on how to use the software effectively Develop user manuals and training materials Address client queries and ensure they are comfortable using the product 6 Post-Implementation Support Provide ongoing customer support for troubleshooting and issue resolution Coordinate with the support team to resolve client concerns quickly Ensure high customer satisfaction and retention 7 Upselling Relationship Management Identify opportunities to offer additional features modules or upgrades Build strong relationships with clients to understand their evolving needs Work closely with the sales team to drive renewals and upsell opportunities Key Requirements Experience 0 -3 years in business analysis client management or a similar role Education Bachelor s degree in Business IT Computer Science or a related field Skills Excellent communication interpersonal skills Strong analytical problem-solving abilities Experience in writing SRS and business documentation Basic understanding of software development lifecycle SDLC Knowledge of software testing methodologies Ability to conduct client training sessions Strong negotiation and upselling skills Why Join Us Opportunity to work in a dynamic and fast-growing software company Engage directly with clients and contribute to business growth Be part of a team that values innovation collaboration and customer success Job Types Full-time Permanent Fresher Pay 9 986 68 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Work from home Schedule Day shift Supplemental Pay Performance bonus Work Location Remote

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