Program Manager

Company Description Working at Allegis Global Solutions AGS is more than just a job It s a career It s a community of people who invest in your development and empower you to blaze your own trail Each of us is here to create real measurable impact that moves needles We operate beyond roles or jobs to realize the opportunity to make meaningful contributions to a bigger idea Because we believe that when you build a workforce that s designed to harness human enterprise you design a workforce that s built for impact At AGS we help companies all over the world transform their people into a competitive advantage It s not about filling seats It s about designing workforces to meet missions and unleash the most transformative power in business today The power of human enterprise With services around the globe we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients organizations Meeting clients where they are we design a plan and guide them along a transformational journey applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement consulting direct sourcing and our Universal Workforce Model TM We also represent over 100 countries and speak dozens of languages So as you re building relationships and doing your job you ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies See what it s like to work at AGS by searching LifeAtAGS on any social network The Program Manager is responsible for the successful operation of Program Offices in support of Workforce Management Solutions for multiple client engagements This role will support two programs Responsibilities Has a supervisory responsibility such as hiring firing performance and or pay reviews Responsible for all Customer relations and negotiations Manages relations with all suppliers Responsible for successful achievement of all service level agreements Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy Utilizes program management skills of communication presentation time management organization and planning to successfully achieve program goals and objectives Manages all program resources assigned to perform tasks according to plan sets expectations concerning program performance Estimates time frames quality and quantity of resources required to successfully achieve program objectives Assures that Program Offices are managed on budget Conducts periodic status checks with customers and team to assess progress against the plan Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues Acts as a liaison between the customer s and supplier s senior management Resolves all program issues with customer and suppliers as appropriate Travel as necessary to support customer activity at key accounts Assist in implementation of the Workforce Management Solution at new customer engagements Ability to interact and manage complex customer issues Qualifications Requirements Displayed ability to manage and lead a team Ability to solve problems and present comprehensive solutions business results and concepts to a leadership audience Strong computer software skills and Workforce Management software experience Experience within a Workforce Management Program Office Acquisition based Ability to interact and manage complex customer issues Understanding and management of technology partners capabilities Education Knowledge and Skills Thorough understanding of the Workforce Management process financial implications and benefits Experience managing high-level customer and VMS or other vendor relationships Ability to engage and sell to executive level clients Ability to present conceptual information to all levels of internal and external management Excellent Customer relations skills Demonstrated ability to effectively negotiate large customer contract Ability to negotiate with Customers Suppliers and Contractors Ability to effectively present to large customer groups Excellent verbal and written communication skills - examples where possible Ability to provide support training and guidance to Program Office personnel 1 to 2 years of proven experience in account management and or solution selling 1 to 3 years of proven experience in leadership role as Temporary Staffing Office Manager Ability to travel Proven track record of success in working and dealing with enterprise account Proven experience in successful negotiations of agreements RFP s RFI s and RFQ s Additional Information Allegis Global Solutions is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability