Atlassian Support Engineer

About Company : GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.Gspann.Com Job Position (Title):Atlassian Support Engineer Experience Required:6+ Years Job Type: Fulltime Number of positions: 1 Location: Hyderabad Technical Skill Requirements Mandatory Skills - Atlassian Tools (JIRA, Confluence and Bit Bucket - installation, configuration, data centre versions, administration, troubleshooting/production support), Linux, MySQL. Good to have knowledge - Java, Rest API, Groovy Script Role and Responsibilities - Build deep knowledge of the business and understand the end-to-end customer journey. - Partner with stakeholders to improve the design, visibility, availability, scalability, and performance of services. - Efficiently automate manual processes, deep dive into incidents, and facilitate blameless post-mortems. - Improve alert management, decision making, analysis, and various optimization techniques by measuring data using standardized telemetry. - Support planned changes with deployment, post deployment monitoring and create new dashboards or alerts as needed to monitor new changes in system - Evaluate open-source and vendor products, create a proof of concepts, and migrate applications to the external cloud. - Adhere to crucial company controls that are necessary to meet internal or external audit requirements. - Exhibit inspirational leadership and build a talented, cohesive, result-oriented, and healthy team environment. - Build value-proposition presentations, case studies, and accelerators. Required Skills - 7+ years of strong experience in supporting Atlassian Tools (JIRA, Confluence and Bit Bucket - installation, configuration, data centre versions, administration, troubleshooting/production support), Linux, MySQL - Good to have knowledge on Java, Rest API, Groovy Script - Hands-on experience in working with high-volume, mission-critical applications - Very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace. - Expertise in providing engineering solutions for gathering or publishing data and event collection across the distributed architectures, automation, monitoring, intelligent alerting, and self-healing. - Deep appreciation of IT tools, techniques, systems, and solutions. - Excellent communication skills along with experience in driving triage calls which involves different stake holders - Has creative problem-solving skills related to cross-functional issues amidst the changing priorities. - Should be flexible and resourceful to swiftly manage the changing operational goals and demands. - Passionate about operational excellence and governance. - Good experience in handling escalations and take complete responsibility and ownership of all critical issues to get a logical closure. Why choose GSPANN At GSPANN, we don’t just serve our clients—we co-create. The GSPANNians are passionate technologists who thrive on solving the toughest business challenges, delivering trailblazing innovations for marquee clients. This collaborative spirit fuels a culture where every individual is encouraged to sharpen their skills, feed their curiosity, and take ownership to learn, experiment, and succeed. We believe in celebrating each other’s successes—big or small—and giving back to the communities we call home. If you’re ready to push boundaries and be part of a close-knit team that’s shaping the future of tech, we invite you to carry forward the baton of innovation with us. Let’s Co-Create the Future—Together. Discover Your Inner Technologist Explore and expand the boundaries of tech innovation without the fear of failure. Accelerate Your Learning Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace. Feel Included At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU. Inspire and Be Inspired When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues. Enjoy Life We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family. Give Back Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors. We invite you to carry forward the baton of innovation in technology with us. Let’s Co-Create