Engineer - IT Operations

Job Description

The Opportunity:

Avantor is looking for an Engineer - IT Operations. We are seeking a proactive, detail-driven engineer who thrives in dynamic, high-stakes IT environments. They should be passionate about keeping mission-critical systems running flawlessly, skilled at rapid incident response, and eager to apply automation, AI, and best practices to improve operational efficiency.

In this role, they will be the first line of defense, ensuring that Avantor's mission-critical applications and intelligent systems operate at peak performance. Their blend of technical expertise, analytical thinking, and automation mindset will allow them to anticipate issues, act decisively during high-priority incidents, and implement solutions that prevent future disruptions.

What we're looking for

Education: Bachelor's degree in Artificial Intelligence & Machine Learning or MBA.

Experience: Minimum 2 years of experience.

Preferred Qualifications:

- Exposure to AWS, Docker, and Kubernetes for deployment and monitoring preferred.

- Proficiency in Python, Shell, and SQL preferred for scripting and automation preferred.

- Knowledge of AI/ML concepts including anomaly detection and IoT security is a must

- Familiarity with ServiceNow, Jira, and Remedy for incident/change management preferred.

- Basic understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls) preferred.

How will you thrive and create an impact:

- Technical Proficiency - Solid understanding of IT monitoring, job scheduling, and automation workflows in enterprise environments.

- Tool Expertise - Familiarity with monitoring and scheduling tools such as Jenkins, NPrinting, QlikView, SolarWinds, RMJ, OpManager, PagerDuty, AWS CloudWatch, or equivalent.

- Scripting & Automation - Skills in Python, Shell, and SQL, with experience in API integration for workflow optimization and alert reduction.

- Process Knowledge - Understanding of ITIL-based Incident, Problem, and Change Management processes.

- Cybersecurity Awareness - Knowledge of threat classification, breach monitoring, and best practices for enterprise and IoT security.

- Analytical Skills - Ability to interpret monitoring data, detect anomalies, and drive rapid resolutions.

- Communication & Collaboration - Effective coordination with cross-functional and global teams, with clear documentation and knowledge sharing.

- Adaptability - Capacity to handle on-call responsibilities, off-hours incident response, and high-pressure situations with composure.

- Problem-Solving Mindset - Strong analytical thinking to troubleshoot issues, identify root causes, and implement sustainable solutions.

- Customer Focus - Commitment to delivering timely, high-quality resolutions while adhering to defined processes.

- Presentation Skills - Ability to summarize, visualize, and present technical data effectively to technical and non-technical stakeholders.

By applying your skills in IT monitoring, job scheduling, and alert management, you will:

- Safeguard enterprise operations by quickly identifying, escalating, and resolving P1/P2 incidents.

- Streamline workflows by developing and enhancing automation scripts in Python, Shell, and SQL-eliminating false positives and improving monitoring efficiency.

- Protect system integrity through proactive cybersecurity measures, including threat classification, breach monitoring, and IoT security best practices.

- Bridge operations and innovation by applying AI/ML techniques, anomaly detection, and data analysis to deliver predictive insights.

- Enhance cross-team collaboration by coordinating with global teams, documenting solutions, and driving process improvements.

- Ensure service excellence by upholding ITIL standards and maintaining a strong customer focus in every interaction.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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