Lead, Delivery Coach

Job Summary The Lead Coach enables Domain Leadership CIOs COOs and Business Function Heads to deliver high quality right first-time impact from our investment spend by orchestrating and leading Domain-wide delivery improvements You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned To do this you must have 1 courage to call out gaps in our ways of working and constraints to our Flow of Work i e canary in the coalmine 2 mastery of data and insights to analyse and frame delivery performance issues i e problem finding 3 leadership to drive solutions at multiple levels 4 bias for action to take ownership and accountability of execution and 5 executive presence to influence senior executives Strategy Drive the refinement prioritisation and execution planning of Delivery transformation roadmap with the Domain Leadership using insights and business storytelling based on data Orchestrate and actively facilitate closure of measurable tangible impactful initiatives that directly impact Delivery Drive alignment of transformation agenda with Domain priorities and Bank s broader strategic goals Business Act as a trusted advisor for delivery teams CPOs HTLs and be co-accountable to delivery Work closely with the delivery teams and support key roles like CPO and HTL to embed and sustain best practices on the ground Identify and proactively execute initiatives that improve productivity at Domain Program level Ensure all work contribute to the Domain Scorecard and are tracked quarterly via clear OKRs and KPIs Coach Domain Program leaders to push decision making to the frontline to reduce time to market Collaborate co-creates and mobilises people by bringing them together into change agenda Proactively works with the Domain Program to improve delivery certainty Reviews the Domain org design and delivery performance regularly and constantly seeks to shift left Processes Identify process improvement levers using insights and lead the removal of organizational impediments constraining productivity quality flow early risk mitigation and continuous improvement across Domain Program Continuously seeks to improve the org design of the Domain to minimise handoffs and dependencies Challenge and steer improvement of processes governance team design org structure funding models at the Domain Program to improve delivery performance productivity and efficiency People Talent Coaches hive leadership on servant leadership improvement roadmaps product roadmaps with clear customer focus and benefits Risk Management Proactively and courageously identify analyse and steer solutions on organizational impediments and constraints to productivity quality early risk mitigation and continuous delivery of value Governance Speak up and proactively flag gaps and deviations to the key principles Change Delivery Standards and Change Delivery Model as a Product Delivery organization and steer execution of improvement plans to address them Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Business or Function MT CXOs Domain Hive Leadership CPO HTL SDL SDTL Chapter Lead etc Expertise Leads and COEs Transformation SPOCs Program Managers Delivery Excellence Group Process Owners Functional partners incl HR Risk etc Skills and Experience Product Ways of Working Expertise Product ways of working involves guiding teams and leaders in adopting and maturing a product-centric delivery approach This includes fostering product culture focus on product strategy enabling product teams driving good product discovery data0driven decision making and embedding continuous improvement This skill requires principles frameworks and coaching techniques to drive a collaborative process of discovering building and maintaining our products platforms channels and services Delivery Performance Improvement Expertise Focused on enhancing the efficiency and effectiveness of the delivery processes via data-backed insights Ability to identify areas for improvement on Software Delivery DtW using data develop and implement solutions and monitor and evaluate the effectiveness of those solutions over time It involves a commitment to ongoing learning and development as well as a willingness to adapt and change in response to feedback and changing circumstances Ability to identify areas for improvement on Product Discovery LuW using data develop and implement solutions and monitor and evaluate the effectiveness of those solutions over time Change Activation Expertise Expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies Co-create mobilise people by bringing them together into change agenda and embed change Qualifications Certifications are desired Scrum Master Product Ownership ICAgile LeSS etc as long as backed by extensive hands-on experience on software engineering and product management About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 43097