IT Support Engineer

2 weeks ago

Bengaluru, India veralto Full time

Job Description Key Responsibilities: - Provide Level 2 support for end users via Teams, phone, email, and onsite interactions. - Troubleshoot and resolve incidents related to Windows and macOS devices. - Configure, maintain, and support Office 365, OneDrive, VMware Fusion, and Parallels Desktop. - Perform computer installation, configuration, and break/fix support for Apple and Windows systems. - Manage Active Directory user administration, DNS, VPN, and basic network troubleshooting. - Support Intune, Windows Defender, and Okta configurations. - Provide support for Microsoft Teams conferencing and Audio-Video equipment integration. - Handle drive encryption management using BitLocker and FileVault. - Perform onsite and remote analysis, diagnosis, and resolution of complex issues, including VIP user support. - Execute installs, moves, adds, changes, and decommissioning of computer equipment. - Maintain detailed documentation and knowledge base articles. - Collaborate with vendors and internal teams for hardware procurement and support. - Work collaboratively within the global IT team and escalate unresolved issues when necessary.

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