Manager- Hro

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Senior Manager Manager- HROWere looking for someone with strong work ethic and the ability to work well both independently and within the context of a larger team-oriented environment Self-starting intellectually curious and creative individual comfortable operating in a fast-paced dynamic environment Responsibilities In this role you will be responsible for US HR and US Payroll HR admin Payroll C B administration and Recruitment supporting the client in one or more of the following areas 1 HR Admin Recruitment C B a Lead the team responsible for managing the Employee Services C B administration recruitment admin processes b Ensure adherence to SLAs as agreed for the respective processes c Work closely with quality team in identification and implementation of improvement ideas d Provide coaching and mentoring to the team and manage client stakeholders e Monitor and resolve day to day issues escalations if any by co-ordinating with the client team Process owners f Work closely with client Process owners to ensure that any process changes updates are communicated timely to the team members in India g Review process performance and report out performance dashboards on a regular basis2 Payroll a Lead the team responsible for managing the Payroll team at Genpact b Ensure adherence to SLAs as agreed for the respective processes c Monitor and resolve day to day issues escalations if any by co-ordinating with the Payroll team Process owners d Work closely with Process owners to ensure that any process changes updates are communicated timely to the team members in India e Review process performance and report out performance dashboards on a regular basisQualifications we seek in you Minimum qualifications Commerce Graduate PG an added advantage MBA HR - Added Advantage Preferred qualifications xefx83x98 Exposure to Transition of a new HRO process is important xefx83x98 Delivers oral and written communications that have clarity and impact xefx83x98 Should have E2E HRO knowledge xefx83x98 HR skillset and experience Advanced Knowledge of Oracle HCM xefx83x98 Should have managed a team Working experience in SOX controls Responsible for both internal and external audits Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at www genpact com and on X Facebook LinkedIn and YouTube