15h Left GM

7 days ago

Mohali, Punjab, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Transport Operation Head

Job Level/ Designation

M3

Function / Department

Technology/Transport - OPS

Location

Circle Office

Job Purpose

This role requires a seasoned professional with deep expertise in transport networks, including IP/MPLS, DWDM, and related technologies. The Transport Operations Head will strategically manage and optimize the transport network, enhancing customer experience, retention, cost efficiency, and competitiveness.

The role is crucial in ensuring operational excellence and leading cross-functional teams to achieve organizational goals. Strong leadership, technical knowledge, and a customer-centric approach are key to success.

Key Responsibilities are:

- Strategy & Optimization: Develop and implement strategies to optimize the transport network within the circle/cluster. Plan and execute deployment activities for IP, DWDM, and optical access networks.
- Operation Management: Oversee day-to-day transport network operations in the field. Drive circle transport operations for end-to-end Transport & Enterprise operations. Coordinate with cross-functional teams to enhance service delivery and experience.
- Service Excellence: Ensure robust network reliability to deliver seamless customer experiences. Minimize MTTR and maximize uptime through preventive and corrective maintenance. Implement technologies or processes to improve service reliability and operational efficiency.
- Enterprise Service Ownership: Provide strategic leadership for Enterprise teams, delivering Vi services to customers. Manage end-to-end lifecycle, including feasibility, delivery, and assurance of Enterprise products (e.g., NPLC, ILL, MPLS, SD-WAN).
- Performance and Reliability: Analyze network performance data to proactively improve reliability. Establish and achieve performance benchmarks that exceed industry standards. Optimize network resources to ensure operational excellence and cost-effectiveness.
- Customer Focus: Conduct regular site and customer visits to ensure service satisfaction and retention. Spearhead consultations to deliver innovative, first-time-right solutions to Enterprise customers

Key Result Areas/Accountabilities

- Single point of contact for circle transport and enterprise service operations.
- Achievement of industry-best benchmarks for network efficiency and reliability.
- Seamless expansion of network capabilities through innovation.
- End-to-end ownership of enterprise customer lifecycle management.
- Governance of KPIs to ensure exceptional service delivery.

Core Competencies, Knowledge, Experience

1. Technical Expertise:

- Proficiency in IP, DWDM, Optics, Cloud, SD-WAN, and related technologies.

- Strong understanding of telecom networks and enterprise service offerings.

2. Experience:

- 15+ years in telecom, with 10+ years managing large-scale transport networks.

- Expertise in IP/MPLS, Optics, and Enterprise operations.

3. Leadership Skills:

- Proven ability to lead complex projects and drive organizational change.

- Exceptional team management and collaboration skills.

4. Analytical and Strategic Thinking:

- Strong analytical abilities for performance evaluation and proactive improvement.

- Strategic mindset with agility in adapting to dynamic challenges.

5. Customer Orientation:

- Passionate about delivering high-quality customer experiences.

- Focus on retaining and enhancing customer satisfaction.

Must have technical / professional qualifications

- Education: BE/BTech in Electronics & Telecommunications.
- Certifications: CCNP, Cloud, and SD-WAN certifications.
- Technologies: In-depth knowledge of LTE, 5G, Cloud, IP/MPLS, DWDM, and Enterprise solutions.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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