▷ [Only 24h Left] Application Support Analyst

1 week ago

Bengaluru India Pipefy Full time

Job Description

Company description:

We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, **remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team.

Job Description:

The APPLICATION SUPPORT ANALYST is the main source of technical support and information to Pipefy&aposs internal and external customers, sharing knowledge and answering technical questions in layman&aposs terms for those who need it.

Their main goal is to align, investigate, troubleshoot, resolve, and prevent; product and customer issues; as quickly as possible ensuring satisfaction, following company strategy, and minimizing impacts.

Main Responsibilities:

- Provide Level 2 support to customers, resolving technical issues/errors in a live production environment;
- Provide detailed and organized feedback to Engineering & Product managers regarding product problems, enhancements, and new features as requested;
- Interact with customers across the globe through email, technical calls, and chat;
- Balance and prioritize multiple tasks from different sizes and business importance;
- Improve support processes and procedures;
- Contribute to the creation and application of technical training for the team;
- Document processes, practices, resolutions, automations, scripts, queries, and workarounds;
- Prioritize and make decisions based on data aligned with the company&aposs business guidelines and strategy;

Requirements:

- Be curious and enjoy investigating the causes of problems;
- Have a critical line of thinking and problem-solving skills;
- Speak English, have strong verbal and written communication skills, and ability to explain IT complexities using simplified terms;
- Enjoy learning new skills and being proactive to take on different projects;
- Have the ability to thrive in a dynamic environment with minimal supervision;
- Strong experience in supporting and troubleshooting Web Applications.
- Knowledged of Infra, Database, and/or Monitoring systems.
- Experience in creating advanced queries using SQL;
- Experience with RESTful and/or GraphQL APIs;
- Experience with Network technologies such as Proxies, load balancers, LDAP, Active Directory, SSL, APIs);
- Experience working with Linux terminal;

Benefits:

- Private Health Insurance
- Mental Health allowance;
- Monthly meal;
- Remote work allowance;
- Home office setup allowance;
- Monthly gym reimbursement;
- School allowance;
- Monthly education allowance;
- Birthday PTO;
- Marriage PTO (7 days);
- Bereavement PTO (10 days);
- Pet bereavement PTO (2 days);
- Complementary nutrition assistance for employees who have children up to 1 year old;
- Flexible working hours;
- Personal Pipefy Account;
- Udemy.

  • Application Support Analyst

    1 week ago

    Bengaluru, India Enverus Full time

    Job Description Description WORK FROM HOME AND NIGHT SHIFT OPPORTUNITY!!! APPLICATION SUPPORT ANALYST or CUSTOMER SUPPORT REPRESENTATIVE Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus innovative technologies drive...

  • Networking Analyst

    5 days ago

    Hyderabad, India NTT DATA North America Full time

    Job Description Req ID: 339475 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Networking Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). Requirements: -...

  • ▷ Only 24h Left! ERP Senior Analyst

    1 week ago

    Bengaluru, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ERP Senior Analyst to join our team in Bangalore, Karntaka (IN-KA), India (IN). 5+ years of experience in...

  • [Only 24h Left] Technology Service Analyst, AS

    1 week ago

    Bengaluru, India Deutsche Bank Full time

    Job Description Technology Service Analyst, AS Position Overview Job Title: Technology Service Analyst, AS Location: Bangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you...

  • ▷ Only 24h Left! SIAM Analyst

    1 week ago

    Bengaluru, India Elanco Full time

    Job Description At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of Food and Companionship Enriching Life and our approach to sustainability - the Elanco Healthy...

  • [Only 24h Left] Quality Analyst

    1 week ago

    Bengaluru, India InSnap Technologies Pvt Ltd Full time

    Job Description Job Title:Sales Quality Analyst Location: Koramangala, Bangalore Experience: 13 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: [e.g., SaaS, B2B, IT Services, etc.] Notice: Immediate Joiners required Contact: 9731129248 - Jason Lucas Email Id: [Confidential Information] Job...

  • Test Analyst

    7 days ago

    Bengaluru, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Test Analyst (Manual/Automation) in deposit systems to join our team in Bangalore, Karntaka (IN-KA), India (IN). We...

  • Only 24h Left: Identity and Access Management Analyst

    2 days ago

    Bengaluru, India MillerKnoll Full time

    Job Description Why join us Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that...

  • Only 24h Left: Quality Analyst

    5 days ago

    India AlifCloud IT Consulting Pvt. Ltd. Full time

    Job Title: Quality Analyst Location: Remote/ Onsite Job Type: Full-time Reports To: Quality Assurance Manager Experience: 1 to 4 Years Salary: As per market standards Job Summary: A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying defects, conducting...

  • ▷ [Only 24h Left] Receptionist

    1 week ago

    Mumbai, India CPL Aromas Full time

    Job Description As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the worlds leading perfumers, and were trusted by top brands to translate their...