MNC Hiring For Tech Support Voice Process

3 days ago

Gurugram, India Axis Consultants New Delhi Full time

Job Description

Key Responsibilities:

- Handle incoming customer calls to resolve technical queries and issues.
- Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems.
- Escalate unresolved issues to the appropriate technical teams when necessary.
- Document all customer interactions and resolutions accurately in the system.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain high levels of customer satisfaction and adhere to process SLAs.
- Stay updated with product knowledge, new technologies, and process changes.

Required Skills and Qualifications:

- Education: Graduate in any discipline (Undergraduates with relevant experience can also apply).
- Excellent communication skills in English (verbal and written).
- Basic knowledge of hardware, networking, or software troubleshooting preferred.
- Ability to handle pressure, multitask, and work in rotational shifts (including night shifts).
- Strong problem-solving and analytical skills.
- Freshers and candidates with up to 5 years of relevant experience are welcome.

Preferred Skills (Good to Have):

- Prior experience in a customer service or tech support role (voice process).
- Familiarity with CRM tools and ticketing systems.
- Knowledge of additional languages (regional or foreign) is an advantage.

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