Customer Support Executive Jobs Opening in Lavik Business Solutions at Noida-Others, NoidaLess
3 weeks ago
Dear Candidate,Immediate Joiners -1 -Customer Support - InternationalRole & responsibilities1. Analyze and solve customer queries through calls.2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Provide splendid customer services to customers in a friendly and courteous manner at all times.7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.Preferred candidate profile1. Should possess excellent verbal and written communication skills.2. Should be customer oriented and team3. Freshers/Experienced can apply(0-3 years).4. Work Location: Noida Sector 1355 Candidates should be okay with the Work from Office role.6. Should be comfortable with night shifts.7. UG/Graduate/PG can apply(UG Fresher not eligible).Perks and benefits1. Annual Package would be between 25 to 30K inhand2. Cab Facilities.3. Medicare Facility(free online consultation with Doc)2. Job Description for Technical Support Executive :-Role & responsibilitiesWorks with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Escalates appropriate technical issues to upper-level technical support when needed.Preferred candidate profile :-1. 1 to 5 years of experience in International Technical Support (Voice)2. Excellent communication skillsMore information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation. B.Com, BA, BBA/BBM, BCA, BSc
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