Program Manager, Reader Org

Do you want to be part of Amazon's founding business and ensure we provide the largest selection of content to customers? Come join the team that started it all

Amazon team is looking for an innovative, data-driven Program Manager to lead our team. This person will be responsible for processes and tools that help business teams identify growth opportunities. This is a high-impact role that directly influences the customer experience.

The candidate works in a cross-functional environment and is comfortable communicating with both technical and business stakeholders. This person uses data to guide decision-making, has business judgement, and can think creatively about new tools.

Key job responsibilities
1. Define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders. Develop and execute rollout plans and provide ongoing support.
2. Create execution strategy, setting priorities and communicating across business partners and stakeholders.
3. Engage cross-functionally to ensure we implement the business vision and operational goals efficiently.
4. Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, proactively develop mitigation strategies, anticipate and make trade-offs and propose corrective actions to keep initiatives moving forward.
5. Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence; identifying where we have gaps or redundancies; influencing leadership to streamline solutions.
6. Utilize data insights to inform decision-making, measure the impact of program expansions, and identify areas for improvement.
7. Manage KPI reporting to monitor the performance of scaled programs, providing visibility into their success and areas for enhancement.

A day in the life
While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple documents with leadership visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to the tee to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across Kindle and the globe to deliver for our customers.

About the team
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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