Zendesk Specialist
4 weeks ago
Job Summary Zendesk and HubSpot Specialist to optimize our customer support processes enhance team workflows and ensure a seamless customer experience The individual will have hands-on experience with Zendesk and HubSpot configuration integration and reporting Key Responsibilities System Administration Configure and maintain Zendesk Support Guide Chat Help Centre Explore reporting etc to align with business needs Support HubSpot changes as needed to align with business requirements Create and optimize workflows macros triggers automations and SLAs Manage user roles permissions and profiles - onboarding offboardingIntegration Integrate Zendesk with third-party tools CRM analytics and internal systems Troubleshoot and resolve integration issues promptly Support Optimization Collaborate with Global Customer Support Manager Teams to streamline processes and improve efficiency Develop self-service resources such as FAQs help articles and knowledge bases can support with help center content management and how to guides Implement and maintain AI-powered features like chatbots and self-service widgets decagon integration support along side zendesk Analytics and Reporting Generate and analyze reports using Zendesk Explore to track performance metrics CSAT response resolution times ticket volume etc Provide insights to the Global Customer Support Manager and recommend actionable improvements Training and Support Train team members on Zendesk features and best practices Serve as the primary point of contact for Zendesk-related inquiries and issues Qualifications and Skills Experience Proven experience as a Zendesk Administrator Specialist minimum 2-3 years Proven experience with HubSpot as Administrator minimum 2-3 years Familiarity with multi-channel support environments email chat phone social Technical Skills Expertise in configuring Zendesk Support Suite and associated toolsExpertise in configuring HubSpot and associated toolsExperience with API integrations and basic scriptingProficiency with analytics and reporting toolsSoft Skills Strong problem-solving and analytical abilities Excellent communication skills both written and verbal Collaborative mindset and ability to work cross-functionally Preferred Qualifications Zendesk certifications e g Zendesk Support Administrator or Guide Specialist Experience in customer experience CX strategy or customer supportKnowledge of AI tools and automation solutions within Zendesk and HubSpotHands-on experience as an admin in a highly customized high-volume Zendesk environment Support Guide QA and more Fluent in Zendesk objects Forms Fields Triggers Automations APIs etc and comfortable diving into configurations workflows and integrations Experience working with cross-functional teams and communicating with both techies and non-techies Comfortable building relationships and thriving in a remote-first environment Nivoda
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SaaS & CRM Implementation Specialist
2 hours ago
India Neolytix Full timeJob Title : SaaS & CRM Implementation Specialist (Contact Center & AI) Location : Gurugram Hybrid Employment Type : Full-Time About the Role : We are looking for a SaaS & CRM Implementation Specialist with hands-on experience in deploying and managing Customer Service Management platforms (e., Zendesk, Intercom, Kustomer) and Contact Center solutions (e.,...
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Java Technical Lead
4 weeks ago
india Ratna Global Tech Full timeJava Technical Lead - Enterprise Solutions & AI Integration SpecialistLocation : NoidaNotice:Immediate Or Serving NoticeExperience:6 to 10 yrsAbout the RoleWe are seeking an experienced Senior Java Developer to join our team in building modern enterprise applications with AI capabilities. Who will work on mission-critical systems involving real-time data...
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Service Desk Specialist
4 weeks ago
india Hexaware Technologies Full timeWe are looking for Service Desk Specialists with excellent communication skills and experience in JAMF and Intune MDM who can join us immediately. Kindly go through the JD below and fill out the form and a recruiter will contact you if they find you eligible -https://forms.office.com/r/NBPNbUR3e9Service Desk Specialist - 4 Years to 6 Years of ExperienceJob...
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Service Desk Specialist
4 weeks ago
india Hexaware Technologies Full timeWe are looking for Service Desk Specialists with excellent communication skills and experience in JAMF and Intune MDM who can join us immediately. Kindly go through the JD below and fill out the form and a recruiter will contact you if they find you eligible - https://forms.office.com/r/NBPNbUR3e9Service Desk Specialist - 4 Years to 6 Years of ExperienceJob...
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Customer Support SaaS Platform Specialist
7 days ago
Anywhere in India/Multiple Locations Insight Global Full timeJob DescriptionWe are seeking an experienced Zendesk Developer to join our team. As a key member of our Customer Support department, you will be responsible for designing, configuring, and developing on the Zendesk customer support SaaS platform. Your expertise will help us deliver exceptional customer experiences and drive business growth.
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Support Specialist I
5 days ago
India Vimeo Full timeJob DescriptionSupport Specialist I (Level 1)At Vimeo, were passionate about creating exceptional experiences for our users and providing top-quality support. Were looking for a Support Specialist I to join our Service Desk team. As the first point of contact for our customers, youll resolve their questions and issues with empathy, efficiency, and a...
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L1 Customer Support Executive
4 weeks ago
india ViewTrade Holding Corp. Full timeOverview:As an L1 Customer Support Executive, you will be serving as the first point of contact for customers seeking assistance with products or services. Your primary role is to provide basic troubleshooting, answer general queries, and ensure customer satisfaction by addressing issues promptly and efficiently.Key Responsibilities:- Respond to customer...
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Remote / Tech Support Specialist
4 days ago
India TalentBridge Full timePosition: Tech Support Specialist Type: Contract Location: RemoteShift: UK Shift but require to be available 24*7 We are seeking a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on diagnosing and resolving technical issues related to telecom services and software solutions. The ideal candidate should have strong...
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Onboarding Operations Specialist 2
4 weeks ago
India Twilio Full timeSee yourself at TwilioJoin the team as Twilio s next Onboarding Operations Specialist Who we areAt Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of...
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Technical support
4 days ago
India TalentBridge Full timeJob Title: Technical Support - Breakfix (Telecom Services)Location: USA - RemoteUK ShiftJob Overview:We are looking for a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on troubleshooting and resolving technical issues related to telecom services and software solutions for our clients. The ideal candidate will have...
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SaaS Client Support Specialist
2 days ago
India Spektra Systems Full timeAbout Us:Spektra Systems is a leading provider of SaaS solutions, dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and experienced Customer Success Associate to join our team.In this role, you will be responsible for providing top-notch support to our clients, working closely with our engineering and technical...
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Product Support Specialist
4 weeks ago
india Multiplier Full timeThe Product Operations team enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective, and scalable. In this role, you will be managing, developing, and implementing release activities and commercializing digital product launches of new and existing products. You will...
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Product Support Specialist
4 weeks ago
India Multiplier Full timeThe Product Operations team enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective, and scalable. In this role, you will be managing, developing, and implementing release activities and commercializing digital product launches of new and existing products. You will...
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Desktop Support Specialist
3 weeks ago
Hyderabad, India ZapCom Group Inc Full timeJob Description About Us Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into...
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(15h Left) Kyt Operations Specialist 1
4 weeks ago
India Twilio Full timeSee yourself at TwilioJoin the team as our next KYT Operations Specialist 1Who we are why we re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences Although we re headquartered in San Francisco we have presence throughout South America Europe Asia and Australia We re on a...
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Campaign Specialist
4 weeks ago
Bengaluru, India Moengage Full timeJob Description is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands.As aGreat Place to Work Companywe are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse...
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Hyderabad, India Tide Full timeJob Description ABOUT TIDE At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small...
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AV Tier 2 Agent
4 weeks ago
india Diversified Full timeJob Summary:Exp - 5+ yearsShift: Rotational ShiftThe NOC Agent/AV – Tier 2 is the second level of support and is responsible for in depth review of client reported and/or proactively found issues as a technical subject matter expert. The NOC Agent/AV – Tier 2 will respond to client concerns and issues via phone and email, while working to make sure that...