Program Manager

4 weeks ago

Bengaluru, Karnataka, India Amazon Full time
Global Solutions and Risk Compliance (GSRC) is looking for a Program Manager for driving its strategic vision and roadmap to effectively scale its classification processes. In this role, we are looking to drive initiatives across programs panning several verticals, and geos. This role is inherently cross-functional – the incumbent will work with Operations, and Tech teams across multiple VP organizations in an agile environment. The role holder would partner with senior stakeholders across GSRC Operations Teams, Operations Risk Compliance (ORC) Program Teams, and Platform and Regional Tech teams to build Amazon-scale compliance solutions.
A successful candidate will have experience driving strategic vision, presenting to executive leadership, influencing direction across a suite of products while staying connected to the details and prioritizing the most impactful work. They will earn the confidence of cross-functional stakeholders, be data-driven, and have an eye for identifying opportunities in a complex environment. They will be willing to experiment, fail fast, learn and iterate to improve. They will recognize and account for the implications of their decisions to frontline operations and business risk.

Key job responsibilities

• Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements and acceptance criteria.

• Collaborate with Operations, Program, Product and Tech teams to design scalable solutions to meet the business requirements, operational constraints and architectural possibilities.

• Providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.

• Own XBR metrics and reviews. Analyze program and project metrics to discover trends and future resource allocation.

• The incumbent will work with Tech, BIEs, and TPMs to execute the classification strategy and acceptance criteria.

• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs. Stay in tune with the ground truth through monthly sprint planning across tech and ops teams.

About the team
The ORC organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. GSRC is the operational arm of ORC. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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