Global Security Operations Center Manager
3 weeks ago
DESCRIPTION The mission of the Global Security Operations team is to mitigate security and related operational risks to our Associates Data and Physical Assets Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Operations Center GSOC This individual will triage escalate and manage responses to all events impacting or threatening Amazon com personnel property or assets This includes maintaining situational awareness with a global view of Amazon s associates assets and reputation Key job responsibilities The GSOC s Security Area Manager will provides critical support and timely notification to global partners regarding incidents that have impacted or have the potential to impact Life Safety Operations and or the Amazon Brand They will assist in managerial ownership of their shift and be responsible for ensuring performance SLAs are met that responses are appropriate according to policies and procedures and for developing and motivating a highly performant staff The GSOC Manager must also deal effectively with ambiguity and make response related decisions sometimes with incomplete information in the best interest of Amazon The GSOC is a 24 7 operation and shift work will be required potentially to include nights and weekends A day in the life A GSOC Manager is responsible for developing and motivating a high performing team of Escalation Specialists On a daily basis a GSOC Manager operates autonomously using discretion when dealing with sensitive and critical information and applying sound business principles to identify barriers and initiate actions to resolve About the team The Global Security Operations Center GSOC provides critical support and notification to global partners regarding incidents that have or have the potential to impact Life Safety Operations and or the Amazon Brand We are the central location for critical incident management supporting World Wide Amazon Stores WWAS as well as affiliate and retail businesses We are looking for an agile adaptive and detail-oriented leader to triage escalate and manage response to global critical events BASIC QUALIFICATIONS 4 years of Risk crisis management compliance program management legal governance audit risk loss prevention or equivalent experience Bachelor s degree or equivalent Experience handling confidential information PREFERRED QUALIFICATIONS 3 years of program requirements definition and data and metrics leveraging to drive improvements experience Professional auditing qualification or similar risk or compliance credentials Experience with SQL and Excel Military Law enforcement experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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