Customer Engagement Manager 2
2 weeks ago
Responsibilities Key DeliverablesCustomer Complaints Management Social Media Online Reputation Management 1 Follow the processes on Customer complaints Management in Dealer Regional office fraternities 2 Monitor Turn Around Time TAT for Resolution 3 Take ownership for key critical organisational reputation influencing situations 4 Internal Escalation - Highlight Opportunities for Error and Escalate Real time 5 Immediate connect with customers in case of any thermal incidentsManage Customer relationships 1 Professionally courteously and respectfully interact with customers to provide a consistent premium customer experience building dealer after sales loyalty 2 Act as SPOC to manage EV customer relationships for High profile customers 3 Work on Intello poor feedback 4 Manage the Unscheduled visits WH customers and there concerns 5 Manage relationships with key clients corporates governemnt customers fleet Field Support 1 Real time Field Support on Key concerns handling approach 2 Monitor Repeat Escalations and discuss solutions 3 Perform RCA Root Cause Analysis and share insights across RBMs ZBMs PVT Incidentology 4 Work in close coordination with CX teams on groundSenior Management Escalations 1 Real time alerts on Senior Management EscalationsInterdepartmental Feedbacks and Connects Product Planning Marketing Sales Service Technical teams etc Others 1 Upgrade knowledge of EV products and services and provide inputs to sales service capability teams Experience4-8 yearsIndustry PreferredAuto 4-wheeler preferred with CRM Profiles Can explore luxury OEMs Consumer durables Technology - Customer Care Airlines Hospitality eCommerce - customer supportQualificationsBackground in Customer Service Customer experience Project Management or similar Auto experience preferred Exposure to Customer Care GET 2 3 years with intention to move in Customer Engagement can be considered General Requirements Mahindra Mahindra
-
Customer Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India VB Full timeJob Overview:We are looking for a skilled Customer Engagement Manager to manage and optimize customer retention campaigns across various channels. As part of our team at VB, you will develop strategies to improve customer engagement, reduce churn, and enhance brand loyalty.The ideal candidate should have 1-3 years of experience in Retention Marketing / CRM,...
-
Customer Engagement Manager
19 hours ago
Bengaluru, Karnataka, India beBee Careers Full timeVacuum Technology Sales Role">We are seeking a skilled sales professional to join our team as a Technical Sales Engineer. In this role, you will be responsible for promoting and selling vacuum technology products, including dry vacuum pumps, vacuum valves, scientific equipment, semiconductor equipment, and vacuum technology within the assigned region.You...
-
Customer Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India Zensar Full timeAbout the Role: In this position, you will be responsible for providing exceptional customer service, managing multiple systems, and utilizing your technical skills to drive business results. If you are a self-motivated individual with a passion for data analysis and customer engagement, we encourage you to apply.
-
Relationship Manager Customer Engagement
3 weeks ago
Bengaluru, Karnataka, India Kotak Mahindra Bank Full timeDESIGNATION Transaction Banking Group ROCE Relationship Officer - Customer Engagement Location Hyderabad Number of Positions 12 Reporting Relationships RCEM Regional Customer Engagement Manager Position Grade M2 Job Role Customer Engagement meeting Video call Tele call and Relationship Management on the mapped C Cat book of the branch C...
-
Senior Manager of Customer Engagement
1 week ago
Bengaluru, Karnataka, India Greentern Full timeAbout UsGreentern is a technology consulting firm specializing in international expansion and growth. We aim to bridge the gap between businesses and innovative technologies by providing the right marketing and sales tools, as well as industry best practices.About the JobWe are seeking a dynamic and passionate professional to lead our Customer Success team....
-
Customer Engagement
2 weeks ago
Bengaluru, Karnataka, India Pinkerton Full timeJob Summary: The Customer Engagement & Experience Manager, assigned to one of Pinkerton's largest global clients, will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction. The Manager develops programs and initiatives to ensure a seamless and positive customer journey, drive engagement,...
-
Customer Engagement Manager
5 days ago
Bengaluru, Karnataka, India FinJo Full timeAbout the Role:This is an exciting opportunity to join FinJo as a Customer Engagement Manager. In this role, you will be responsible for developing and implementing effective retention strategies to reduce churn and increase customer loyalty. You will also be responsible for curating compelling content and promotional materials to drive course promotion and...
-
Customer Engagement Manager
2 days ago
Bengaluru, Karnataka, India beBee Careers Full timeSales Career OpportunityThis is an exceptional opportunity to join our sales team as a Customer Engagement Manager and drive revenue growth while expanding our customer base.Main ResponsibilitiesDevelop Sales Strategies: Create and implement sales strategies to drive revenue growth and expand our customer base.Build Long-Term Relationships: Build and...
-
Customer Engagement Lead
1 week ago
Bengaluru, Karnataka, India Britannia Industries Limited Full timeJob DescriptionWe are seeking a skilled Customer Engagement Lead to join our team. In this role, you will be responsible for developing and executing strategies that improve customer engagement and drive business growth.Key Responsibilities:Work closely with key accounts, customers, and cross-functional teams to understand shopper, field, and retail...
-
Corporate Customer Engagement Manager
1 week ago
Bengaluru, Karnataka, India Cloud Talent Manpower Solutions Private Limited Full timeAbout the JobWe are seeking a highly skilled Corporate Customer Engagement Manager to join our team at Cloud Talent Manpower Solutions Private Limited. As a Corporate Customer Engagement Manager, you will be responsible for introducing our company to high-profile customers and coordinating with our sales team or management to schedule appointments with key...
-
Customer Engagement Specialist
2 weeks ago
Bengaluru, Karnataka, India Khoros Full timeAbout KhorosKhoros is a leading provider of customer engagement solutions, helping brands create deep relationships with their customers. Our platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management.We are seeking a dynamic and organized...
-
Customer Engagement Director
2 weeks ago
Bengaluru, Karnataka, India Bidgely Full timeCustomer Engagement Director Job Description:Bidgely is seeking a highly skilled Customer Engagement Director to lead our customer success efforts. As a member of our team, you will be responsible for developing and implementing strategies to drive customer engagement and retention. You will also work closely with cross-functional teams to ensure alignment...
-
Digital Customer Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India SAP Full timeCompany Overview: SAP is a leading provider of enterprise software and solutions, with a strong focus on innovation and customer satisfaction. Our company culture values diversity, flexibility, and collaboration, making us an attractive employer for talented individuals.The Role: As a Digital Customer Engagement Manager, you will be responsible for...
-
Customer Engagement Executive
2 days ago
Bengaluru, Karnataka, India beBee Careers Full timeAbout the PositionWe are seeking a Customer Engagement Executive to join our team. As a Customer Engagement Executive, you will be responsible for engaging potential customers over the phone and converting leads into sales.Key Responsibilities:Sales Conversion: Engage potential customers and promote our products and services effectively to meet monthly sales...
-
Customer Care Executive
3 weeks ago
Bengaluru, Karnataka, India 247 Customer Private Limited Full timeJob DescriptionRole: Associate & Senior Associate (Voice/Non-Voice)Location: Bangalore, KA, INShift: Night Shifts (US/Australian) Work from Office OnlyWhat You'll Do:- Handle international customer interactions through inbound and outbound calls.- Provide top-notch English communication to resolve queries and issues.- Engage with existing and prospective...
-
Customer Engagement Specialist
22 hours ago
Bengaluru, Karnataka, India beBee Careers Full timeCustomer Engagement RoleWe are looking for a high-performance Customer Engagement Specialist to join our team. The ideal candidate will have excellent communication skills, a warm customer-first attitude, and the discipline to follow up consistently.The successful candidate will be responsible for helping people find the perfect gift for their most...
-
Customer Engagement Intern
1 week ago
Bengaluru, Karnataka, India PyjamaHR Full timeAbout UsPyjamaHR is the world s Best FREE applicant tracking system ATS and recruitment software It transforms the recruitment process by reducing the effort and time for each task in the hiring lifecycle We re currently closing a funding round from some of the best investors globally and are looking forward to scaling rapidly Join us to be a part of...
-
Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India Quantiphi Full timeRole : Associate Engagement Manager / Engagement Manager (Technical)Experience Level : 6 to 12 yearsLocation : Mumbai / Bangalore / Trivandrum (Hybrid)Roles & Responsibilities:Manage project delivery, the team, customer relations, and ensure that the project is delivered per delivery terms of the contract. Managing client engagement and delivery per terms of...
-
Customer Engagement Associate
2 weeks ago
Bengaluru, Karnataka, India Cyber Curate Tech Full timeRole DescriptionThis is a full-time role for a Customer Engagement Associate at Cyber Curate Tech. The CustomerEngagement Associate will be responsible for fostering strong relationships with clients, addressing theirneeds, ensuring their satisfaction, and promoting our services. This role involves actively engaging withcustomers, providing support, and...