High Salary Mac Support Engineer

1 week ago

Pune, Maharashtra, India TalentOla Full time

Responsibilities Candidate must know English Install configure and maintain computer systems applications and mobile devices Manage and update the desktop environment including patches updates and security measures Develop and implement solutions to improve the end-user computing experience Create and maintain documentation for systems processes and procedures Train and assist users in utilizing computer equipment and software effectively Collaborate with IT teams and vendors to resolve complex technical issues Ensure compliance with company IT policies and security protocols Design implement and maintain MacOS environments ensuring optimal performance and user experience Troubleshoot and resolve hardware software and network issues specific to Mac systems Administer and manage Apple devices using Mobile Device Management MDM tools like Jamf or Intune Deploy software updates patches and security configurations across Mac devices Provide technical support and training to end users for Mac systems and applications Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows Provide advanced technical support for end-user computing devices including desktops laptops mobile devices and peripherals Troubleshoot and resolve escalated issues related to hardware software and network connectivity Manage device configurations updates and security policies using tools like SCCM Intune or similar endpoint management systems Support onboarding and offboarding processes including account setup and device deployment Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution Assist in the implementation of new technologies and upgrades to enhance the end-user experience Monitor system performance and provide recommendations for improvements Knowledge of networking fundamentals including VPN firewalls etc Administer and monitor identity services such as Active Directory Azure AD or other IAM platforms Manage Single Sign-On SSO Multi-Factor Authentication MFA and password management systems Troubleshoot and resolve issues related to access control and user authentication Familiarity with directory services e g Active Directory LDAP and cloud-based identity solutions e g Azure AD AWS IAM

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