Senior Process Automation Engineer

Founded in 2016 Katalon is the category leader in AI-augmented software testing empowering hybrid testers those blending manual automation and AI skills to deliver exceptional digital experiences Katalon enables software teams of any size to deliver world-class customer experiences faster easier and more efficiently Since its first launch Katalon has experienced tremendous growth serving more than 30 000 teams across 80 countries many of which are in the Fortune Global 500 Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years We are looking for a Senior Process Automation Engineer in Vietnam Your daily tasks Design build and maintain scalable automation workflows across onboarding adoption value realization and renewal Analyze business processes and model them using BPMN or equivalent frameworks Implement and manage automations using low-code no-code tools e g n8n Zapier Make and custom scripts Integrate systems and data sources including CRMs product analytics forms and webhooks Configure lifecycle triggers and signals such as expansion readiness or CSQLs Collaborate cross-functionally with CS Ops RevOps Product and Marketing to ensure end-to-end automation alignment Pilot AI-assisted automations to reduce manual reporting and improve content delivery Document automation logic workflows and standard operating procedures Ensure automations are secure error-resistant and maintainable Deliver measurable impact by reducing manual hours by 20-30 within the first year Requirements Must-Haves 5 years in CS Ops RevOps Marketing Ops or process automation roles Hands-on experience with low-code no-code platforms e g n8n Zapier Make Google Apps Script Proficient in JavaScript or Python Strong understanding of business process modeling and lifecycle automation Experience working with APIs webhooks and third-party integrations Data fluency including CRM objects product usage metrics and structured data Detail-oriented with a focus on scalable and maintainable system design Strong collaboration and communication skills across cross-functional teams Nice-to-Haves Proficiency in BPMN or similar process modeling standards Experience in SaaS environments with a focus on customer lifecycle automation Familiarity with AI LLM tools like OpenAI for automation-enhanced content generation Benefits At Katalon we bring together self-starting open-minded and talented people while actively promoting a transparent and growth-enabling working environment But don t just take our word for it Take a better look below Total Remuneration Satisfying your financial goals through competitive compensation and periodic performance bonuses Well-being Work-life Balance Staying healthy through comprehensive health plans flexible work arrangements and generous paid leaves Statutory Compliance Labor compliance with local regulations that ensure employee security Work Facilities Accommodation Top-notch equipment supportive allowances and A-class facilities Diversity Equity Engagement Inclusion Becoming part of a global team that celebrates differences equal opportunity and meaningful employee recognition Growth Rewards Thriving professionally through employee enablement a culture of trust and rewarding performance Katalon is proud to be an equal-opportunity employer We care about our people and celebrate our differences We want to work with talented collaborative and innovative people We do not discriminate in hiring or any employment decision based on race color religion national origin age sex including pregnancy childbirth or related medical conditions marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other characteristics protected by law