Business Analyst

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Business Analyst - Post-Sales support In this role you will be required to demonstrate analytical and research skills Responsibilities Customer Inquiries - Respond promptly to customer inquiries via phone or email Complaint Resolution - Address and resolve customer complaints effectively Order Status Updates - Provide customers with updates on their order status Product Support - Provide detailed information about products and services with Customer Feedback Collection - Gather customer feedback to improve service quality Relationship Building - Foster strong relationships with key customers Service Documentation - Maintain records of customer interactions and resolutions Cross-functional Collaboration - Cross-functional Collaboration with other departments to resolve issues Ability to use superior communication problem-solving and analytical skills to frame decisions for senior management and drive optimized decision-making Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment Able to be self-directed and work independently in order to meet and exceed goals Work effectively in a team environment Qualifications Minimum qualifications Bachelor s degree in business Supply Chain or Engineering or equivalent degree Excellent written and verbal communication skills Proficiency in MS office tools Aerospace background is preferred Prior experience in post-sales activities Ready to take new challenges Ability to work under pressure and flexibility in working hours Preferred qualifications Prior experience in post sales is preferable Knowledge of ERP systems like Oracle Oracle Fusion SAP is a plus Ideal industry experience includes heavy manufacturing industrial engineering Ability to work with minimum supervision in the cross-cultural environment Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training