Nautanix Support Engineer-l3

3 weeks ago

Guwahati Assam, India Jio Full time

Company Overview Jio is a leading force in India s telecom industry boasting over 400 million customers The company offers a wide array of digital apps services and enterprise solutions With a comprehensive 5G solution Jio leverages cloud-native platforms for seamless B2C and B2B operations Based in Navi Mumbai Maharashtra with more than 10 001 employees Jio operates at the forefront of the Media Telecommunications sector Visit our website for more details Job Overview We are seeking a mid-level Nutanix Support Engineer to join our team in Guwahati This is a full-time position where you will play a vital role in ensuring the efficiency and effectiveness of our Nutanix AOS operations You will leverage your expertise in networking protocols and troubleshooting to support and optimize our infrastructure contributing to Jio s commitment to innovation and customer satisfaction Qualifications and Skills Mandatory Skills Knowledge 1 Strong understanding of Nutanix products including AHV Acropolis Hypervisor Prism and Nutanix Enterprise Cloud 2 Familiarity with networking protocols TCP IP DNS HTTP etc 3 Experience with troubleshooting virtualization platforms VMware Hyper-V or AHV 4 Excellent problem-solving skills and ability to perform root cause analysis Customer Support Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware software and infrastructure Troubleshooting Analyze complex customer issues involving Nutanix hardware storage virtualization networking and cloud solutions Utilize available tools and resources for effective problem resolution Incident Management Ensure that tickets and incidents are managed according to SLAs Document technical solutions for troubleshooting and knowledge-sharing purposes Escalation If necessary escalate unresolved issues to the L3 team providing all relevant information to speed up resolution Collaboration Work closely with other teams R D L3 and engineering to reproduce issues and provide feedback on product improvements Customer Communication Communicate with customers to understand their issues update them on the status of their cases and provide necessary resolutions or workarounds Training Documentation Help build knowledge base articles internal documentation and training materials for the support team Roles and Responsibilities The L3 Support Engineer for Nutanix is responsible for handling complex high-priority technical issues escalated from the L1 and L2 teams They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues ensuring fast and efficient problem resolution L3 engineers often work with product development and R D teams to identify and resolve root causes of bugs or system design issues

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