Nautanix Support Engineer-l3
3 days ago
Company Overview Jio is a leading force in India s telecom industry boasting over 400 million customers The company offers a wide array of digital apps services and enterprise solutions With a comprehensive 5G solution Jio leverages cloud-native platforms for seamless B2C and B2B operations Based in Navi Mumbai Maharashtra with more than 10 001 employees Jio operates at the forefront of the Media Telecommunications sector Visit our website for more details Job Overview We are seeking a mid-level Nutanix Support Engineer to join our team in Guwahati This is a full-time position where you will play a vital role in ensuring the efficiency and effectiveness of our Nutanix AOS operations You will leverage your expertise in networking protocols and troubleshooting to support and optimize our infrastructure contributing to Jio s commitment to innovation and customer satisfaction Qualifications and Skills Mandatory Skills Knowledge 1 Strong understanding of Nutanix products including AHV Acropolis Hypervisor Prism and Nutanix Enterprise Cloud 2 Familiarity with networking protocols TCP IP DNS HTTP etc 3 Experience with troubleshooting virtualization platforms VMware Hyper-V or AHV 4 Excellent problem-solving skills and ability to perform root cause analysis Customer Support Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware software and infrastructure Troubleshooting Analyze complex customer issues involving Nutanix hardware storage virtualization networking and cloud solutions Utilize available tools and resources for effective problem resolution Incident Management Ensure that tickets and incidents are managed according to SLAs Document technical solutions for troubleshooting and knowledge-sharing purposes Escalation If necessary escalate unresolved issues to the L3 team providing all relevant information to speed up resolution Collaboration Work closely with other teams R D L3 and engineering to reproduce issues and provide feedback on product improvements Customer Communication Communicate with customers to understand their issues update them on the status of their cases and provide necessary resolutions or workarounds Training Documentation Help build knowledge base articles internal documentation and training materials for the support team Roles and Responsibilities The L3 Support Engineer for Nutanix is responsible for handling complex high-priority technical issues escalated from the L1 and L2 teams They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues ensuring fast and efficient problem resolution L3 engineers often work with product development and R D teams to identify and resolve root causes of bugs or system design issues
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Nautanix Support Engineer-L3
2 weeks ago
Guwahati, India Jio Full timeCompany Overview Jio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...
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Nautanix Support Engineer-L3
2 weeks ago
Guwahati, India Jio Full timeCompany Overview Jio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...
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Nautanix Support Engineer-L2
2 weeks ago
Guwahati, India Jio Full timeCompany Overview Jio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...
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Nutanix Support Engineer
2 weeks ago
Guwahati, India Jio Full timeJio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal. Jio has over 400...
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Nutanix Support Engineer
2 weeks ago
Guwahati, India Jio Full timeJio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal. Jio has over 400...
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Guwahati, Assam, India Jio Full timeEducation B E B Tech MCA M Tech in Computer Science candidate those have throughout 60 in all his academics Experience Must have 4-13 years of experience in technical support with deep expertise in Nutanix Role Summary The L3 Support Engineer for Nutanix is responsible for resolving complex and high-priority technical issues that have been escalated from the...
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Security Engineer L3 – Security tools
2 weeks ago
Guwahati, India Jio Full timeJob Role Profile : Security Engineer (L3) Security tools Work Location : Guwahati Educational Qualification : Bachelor's degree in Engineering in Computer Science, Computer Engineering, Information Technology. Experience: 10 Years 12 Years (6+ years of experience in information security and Cloud technologies. Minimum 4+ years level of experience in...
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Security Engineer L3 – Security tools
2 weeks ago
Guwahati, India Jio Full timeJob Role Profile : Security Engineer (L3) Security tools Work Location : Guwahati Educational Qualification : Bachelor's degree in Engineering in Computer Science, Computer Engineering, Information Technology. Experience: 10 Years 12 Years (6+ years of experience in information security and Cloud technologies. Minimum 4+ years level of...
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storage Admin L3
2 weeks ago
Guwahati, India Jio Full timeSr. No. 1 Category Education Description Any graduate but preferably B.E./B.Tech/MCA in Computer Science Sr. No. 2 Category Experience Description Must have 7-9 Years of Experience in IBM/EMC or Other Storage products Sr. No. 3 Category Mandatory Skills/Knowledge Description Prepare SOPs, Gather Asset information and create architecture diagram....
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Storage Admin
3 days ago
Guwahati, Assam, India Jio Full timeEducation Any graduate but preferably B E B Tech MCA in Computer Science Experience Must have 7-9 Years of Experience in IBM EMC or Other Storage products Mandatory Skills Knowledge 1 Prepare SOPs Gather Asset information and create architecture diagram 2 Prepare operational Manuals System Admin L3 will provide Subject Matter Expertise for system...
