▷ 3 Days Left: Senior Manager, Information Technology

Job Description

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role:

In Samsara's Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, you'll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As a Manager, IT Site Lead on the team, you will be leading the small but growing, on-site India IT team. This team spans Tier 1, 2, and 3, and is ultimately responsible for ensuring the India office is well-served. From an engineering perspective, this role will understand technical architecture and technical delivery of a wide variety of solutions, along with process engineering, & automation. From a Services perspective, this role will oversee all India IT specialist duties and thereby directly contribute to the employee technology experience at Samsara. You will be executing on strategic & mission-critical initiatives, technology assessments, architecture decisions, and end-to-end solution delivery by partnering with your US IT leadership team.

This is a hybrid position requiring 2 days per week in our Bangalore office and 3 days working remotely. Relocation assistance will not be provided for this role. This position requires working hours in the IST time zone.

You should apply if:

- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper-growth environment.
- You're energized by our opportunity. Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

- Tier 1 duty: you will provide on-site managerial support to 1 on-site India office operations specialist, who tackles basic Helpdesk user queries and on-site office needs, eg. employee onboarding, inventory management and device recovery.
- Tier 2 duty: you will provide on-site managerial support to 2-3 on-site India-based IT specialists, who tackle escalated IT Helpdesk tickets (typically OKTA, Google, Atlassian, Slack, and other Saas tooling).
- Tier 3 duty: you will supervise a small, but growing engineering team in India, overseeing critical IT automation, AI, and DevOps projects. Supervise the evaluation, innovation, development & implementation of any variety of internal SaaS Engineering automation systems/AI projects geared to produce efficiency at scale
- Provide formal performance management support and review to all direct on-site India reports, but share dotted line day-to-day supervisory capacity with US leadership
- Develop metrics and dashboards to provide business leadership with meaningful operational/performance metrics and status reports
- Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization's application landscape
- Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming
- Collaborate with other teams in designing, implementing and integrating business applications
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

- A Bachelor's degree in Computer Science, Information Technology, engineering or a related field
- 10+ years of experience in an IT Systems Engineering role, with at least some part of that managing small teams (preferably, across Tier)
- 3+ years experience working with identity management tooling, eg. OKTA, SSO, Google Workspaces, Slack
- 3+ years experience working with development and automation projects
- Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions
- Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. In a remote environment
- Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously
- Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
- Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

An ideal candidate also has one or more:

- Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, Atlassian suite, etc)
- Developed and managed applications in a team environment
- Expertise with AWS and Google Cloud Platform
- Expertise in corporate networking and email infrastructure, CCNP+ knowledge
- Exposure to GitHub, Terraform and CI/CD methodologies

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [Confidential Information] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com or @us-greenhouse-mail.io. For more information regarding fraudulent employment offers, please visit our blog post here.