▷ Immediate Start AVP

4 weeks ago

Gurugram Gurugram India noon Full time

Job Description

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a AVP - Training & Quality Assurance who can help us move even faster.

noon's mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are seeking a Head of Training & Quality Assurance (Central Lead) who will own the overall learning, development, and quality governance for our customer service and operations teams across all five businesses:

- Food delivery
- Quick delivery (Q-commerce)
- Retail e-commerce
- Fashion e-commerce

This leader will sit centrally in India, setting standards, frameworks, and policies. Each business unit's training & quality teams will report into this role for alignment, while still executing within their vertical.

Key Responsibilities

- Training Leadership: Design and oversee central training frameworks, onboarding programs, and continuous learning modules across all businesses.
- Quality Governance: Establish company-wide quality standards, audit frameworks, and scoring systems to ensure consistent CX across verticals.
- Central Reporting: Consolidate training/quality metrics across all businesses and present unified performance dashboards to leadership.
- Best Practice Sharing: Identify successful initiatives in one business and scale them across others.
- Capability Development: Build a team of master trainers and quality auditors in India who support, coach, and certify sub-business teams.
- Feedback Loop: Partner with CX, Ops, and Product to ensure training and quality insights drive process improvements.

What you'll need:

- Experience: 1015 years in customer experience, training, and quality in e-commerce, food delivery, BPO, or retail.
- Scale Exposure: Managed training/QA teams of 100+ across multiple geographies or verticals.
- Expertise: Familiar with call/chat/email quality frameworks, LMS platforms, digital training methods, and VOC (Voice of Customer) analytics.
- Leadership: Strong central governance mindset able to set direction, while empowering business-specific teams.
- Location: Based in India with ability to work across time zones and align with global leadership.

Who will excel

- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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