Servicenow Admin And Developer

Job Summary Strategy Key contributor to a variety of types of Service management development initiatives Identify and implement required infrastructure apps modules to support specific processes Identify potential implications of a particular module over other existing modules Implement plausible solutions to each use-case Implements enhancement of workflows per business needs Participates in the design thinking Business Awareness and understanding of the wider business economic and market environment in which the Group operates 5 years of experience in ServiceNow Platform across multiple applications HRSD ITSM and Custom scoped Apps Around 6-8 years of IT experience in multiple roles of SDLC Experience in Service Catalogue Knowledge Management Scoped Applications Experience in Reporting Performance Analytics Experience in UI Pages Macros Menus Widgets knowledge of OOB widgets and custom widgets Catalogue Items Record Producers Workspace Workflows Flow designers Flow Actions Integration Hub Spokes REST SOAP API Solutioning Suitable experience in documentation of solutions provided Experience with UML Data Flow Sequence diagrams Certifications CSA Certified Application Developer HRSD Experience in Integrations with various applications with advanced high security limitations Should possess a basic understanding of functions of each Global Process Organization Should be able to understand the requirements of business and provide the right solution in ServiceNow Should be aware of the various solutions that exist for each use-case and be able to recommend the best solution for the process Should understand the features in App Engine Studio and have a strong understanding of Service Portals Should be able to manage some developers and train business resources on Citizens development framework App engine Studio Custom App RAIC building and App Design Documentation Experience in Service Portal with JavaScript Angular Bootstrap HTML Server-Side Scripting Style Sheets Experience in Application Development on ServiceNow Experience in App Designer Application Scope Access Controls Experience in UI Scripts UI Policies UI Policy Actions Variables Variable Sets Business Rules Script Includes Glide System Glide AJAX Knowledge of ServiceNow OOTB APIs ServiceNow best practices Key Responsibilities Processes Should be able to understand bank s governance and SDLC framework Should be able to follow the bank s standards and adhere to these without fail People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Employ engage and retain high quality people with succession planning for critical roles Responsibility to review team structure capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Take personal responsibility for understanding the risk and compliance requirements of my role Understand and comply with applicable laws and regulations the Groups policies procedures and the Group Code of Conduct Effectively identify escalate mitigate and resolve risk and compliance matters Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with Governance Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the Process Optimization for specific GPO to achieve the outcomes set out Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Tech Hive Lead CPO POs HR Business teams Business Heads Other Responsibilities Embed Here for good and Group s brand and values in XXXX country business unit team Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Skills and Experience Copy skills and experience from Qualifications EDUCATION GRADUATION FROM REPUTABLE UNIVERSITY CERTIFICATIONS CERTIFIED SERVICENOW SYSADMIN HRSD CERTIFICATION CAD - Certified Application Developer Micro-Certifications in ServiceNow Flow Designer Integration Hub - Preferred LANGUAGES ENGLISH About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 24721