Consultant Applications Support

Job Description

The Role

Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.

As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.

In this role, your impact will be immense. You'll conduct thorough needs assessments, uncovering the requirements for new applications or upgrades to existing ones, and document these specifications with utmost precision using cutting-edge Business Analysis (BA) methodologies. Whether it's crafting comprehensive use cases, tracing requirements meticulously, or visualizing process flows, your attention to detail will be unmatched.

Drawing upon your exceptional analytical prowess, you'll gather requirements from stakeholders and masterfully translate them into functional and nonfunctional specifications. As the driving force behind our customers application modernization endeavors, you'll guide them through every step of the process, ensuring their systems are future-proofed and optimized for success. Your expertise will also come into play as you assist customers in selecting and customizing the perfect packaged solutions to fulfill their unique business needs.

Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.

In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Key Responsibilities

- Core Banking Application Support: Provide level 3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
- Mobile Banking Application Support: Support mobile banking applications, ensuring seamless customer experience and resolving technical issues.
- Net Banking Application Support: Provide support for net banking applications, ensuring secure and reliable online banking services.
- Support for Other Banking Applications: Provide support for other banking applications, including payment gateways, ATM/POS systems, and risk management systems.
- Technical Expertise: Serve as a technical expert for banking applications, providing guidance and advice to clients and internal teams.
- IT Service Management: Collaborate with clients to implement IT service management best practices, including incident, problem, and change management.
- Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, and risk management.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Team Leadership: Lead and mentor junior team members, providing guidance and support to ensure successful project delivery.
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