Sr. Insurance Associate

3 weeks ago


India Jobted IN C2 Full time

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 28-Oct-2025 Job ID 13238 Description and Requirements Basic Function The process consists of Regional and National account Customers with Group Life claim preparation services The key deliverables of the role will include but will not be restricted to the details below Essential Functions Reviews notifications of death received from multiple sources such as electronic submissions from employers and third-party administrators first notice of loss phone department Claim Prep Mailbox and electronic customer files to determine where and to whom claim kits are to be mailed Review and maintain data in multiple systems such as retrieving beneficiary information benefit amounts and enrollment history for the claim to be in good order Evaluate deaths to ensure coverage is in effect at Date of Death and the correct beneficiary of record Wok to resolve items not in good order associated with the claim as needed to allow for claim determination Participate in regular cross training Handle Electronic Death Match Cases from Initial Review to Claims Processing to ensure they handled appropriately within required SLAs Performs other related duties as assigned or required by business need Ability to multi-task and navigate multiple computer software programs simultaneously Analyze validate identify discrepancies in claims and process transactions as per procedures Must have attention to detail approach while working on the claims Excellent communication skills required to interact with multiple departments at stateside and GOSC basis requirement Should have strong email comprehend skills ability to provide resolutions on customer queries Escalation Should have claims product knowledge to manage claims preparation Ability to work on routine standardized transactions Knowledge about the US Life Insurance industry Life insurance administration Ensure that receipts are processed within SLAs and Internal standards About MetLife Recognized on Fortune magazine s list of the World s Most Admired Companies and Fortune World s 25 Best Workplaces TM MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we re inspired to transform the next century in financial services At MetLife it s Join us



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