Lead Consultant

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Lead Consultant - Java Support In this role you would be primary responsible for supporting and enhancing web application Responsibilities Supporting Troubleshooting Java applications and responsible for resolving technical issues for consumers partners clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures Creating scheduling monitoring jobs troubleshooting jobs Go through logs and trace back to code as to what is going wrong Manage and resolve production incidents Covers system outages job failures system defects data defects and end user support Execute and manage day-to-day operations via ticketing tools and processes Ensure appropriate tools are updated in accordance with SLA specifications with case notes status updates and case closure information Responsible to test the application features should understand any testing tool Shift requirement Flexible to work in morning afternoon evening night shifts on a rotation basis- as the candidate may have to work with global teams in different time zones Qualifications we seek in you Minimum Qualifications B E B Tech MCA or equivalent Preferred Qualifications Skills Experience in Core-java J2EE and AWS Strong understanding in Relational database concepts Should have an exp in framework like Spring Struts etc Good knowledge and work experience of Oracle Database SQL Experience with Maven GIT html JSP CSS JavaScript Ability to communicate friendly and cultural behaviour during customer contact and should have strong customer focus Strong written and verbal communication skills Flexible to work in shifts on rotation basis Willingness and ability to multi-task Willingness to learn the Product Platform and associated technologies Ability to be learn and apply new processes and tools Technical understanding of products services and or ecosystem being supported Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training