Helpdesk Lead

4 weeks ago


Gurugram Bengaluru, India Pes Hr Services Full time

Job Description - Develop specific and measurable targets for all IT services to ensure quality and efficiency - Monitor and track service performance against agreed Service Level Agreements (SLAs) - Manage and optimize team rosters and schedules to ensure 24/7 service availability - Lead people management activities including team coordination, performance monitoring, and training - Coordinate with stakeholders to address service issues and implement continuous improvement plans - Ensure compliance with CMM Level 5 processes and best practices - Be flexible to work in rotational shifts as per business needs


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