[15h Left] Assistant Vice President

2 days ago

Pune Maharashtra, India EXL Service Full time

Basic Function The primary responsibility of this role is to oversee the day to day operations which include but is not limited to - Capacity Planning - Adherence to Service Levels - Revenue Realization - Profitability Essential Functions Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA s with the Client - contract negotiation Implementing revenue and cost plans Establishing a review reporting mechanism with the Client Developing and approving incentive plans Identify and champion improvement projects Review the progress of attrition action plans and check effectiveness Provide leadership to team of Managers Asst Managers and Executives Ensure compliance to all internal and client requirements like SOX BS7799 ISO etc The Performance parameters include Client satisfaction Revenue and costs Process Improvement Employee satisfaction Attrition management Primary Internal Interactions VP Operations HR Training Recruitment HR Training Migrations Team Facilities Technology Process Leadership BD and Marketing Primary External Interactions Client Interactions Business owners Procurement governance Work Force Management team

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