GSOC Operator- Customer Service

4 weeks ago

Hyderabad, India Pinkerton Full time

Job Description

Responsibilities

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide first line assistance to the client's employee, vendors, and visitors regarding all concerns relating to safety and security.
- Utilize effective writing capabilities to provide consistent and quality customer support.
- Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
- Follow procedures for managing a variety of incidents, from minor to major situations.
- Provide back-up support and on-call functions, as needed.
- Maintain a high level of professionalism and approachability.
- All other duties, as assigned.

Qualifications

Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.

- Knowledge of GSOC, SOC, and/or TOC systems and administration, preferred.
- Able to effectively read, write, and speak clearly in English.
- Client orientated and results driven.
- Able to multitask in a fast-paced, and at times within a stressful work environment.
- Serve as an effective team player.
- Comfortable with a high-tech working environment and willing to learn new tools and innovations.
- Computer skills; Microsoft Office.

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