Business Operations Analyst, Payments

3 weeks ago


Bengaluru, Karnataka, India PhonePe Full time
Job Description

Key Deliverables:

- Manage day-to-day payment operations with internal and external stakeholders
- Drive transaction monitoring, process improvements, and issue resolution
- Prepare and maintain business reports and operational analytics
- Coordinate reconciliation activities with finance and technical integrations

Role Responsibilities:

- Liaise with partner banks and networks for payment success and escalations
- Identify operational gaps and recommend tech-driven solutions
- Support customer service teams in addressing payment-related concerns
- Collaborate with business and tech teams to ensure seamless go-lives and integrations

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