BPO Service Delivery Leader
6 days ago
About Client Our client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai Location Role: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off. Salary: 10 - 14 Lakhs Per Annum (Fixed) Mode: Work From Office Location: Mumbai – Andheri East Responsibilities: Client & Stakeholder Engagement: - Act as the primary liaison for client communication and relationship management. - Ensure alignment with client objectives and deliverables. - Manage escalations and provide timely resolutions. Operational Governance: - Deliver all contractual SLAs and KPIs (CSAT, AHT, Quality, Compliance). - Implement continuous improvement initiatives to enhance efficiency and customer experience. -Optimize schedule adherence and manage shrinkage. Leadership & People Management: - Lead and mentor a team of supervisors and agents to achieve performance goals. - Foster a culture of accountability, engagement, and excellence. - Build high-performing teams through coaching, mentoring, and succession planning. - Monitor attrition and engagement scores, implement retention strategies. Technology & Workforce Optimization: - - Leverage WFM reports for accurate forecasting, scheduling, and adherence. Performance Reporting: - Analyze operational data to identify trends and implement corrective actions. - Prepare and present performance reports to client stakeholders. - Managerial Experience: 6–8 years managing big teams - Excellent senior management stakeholder skills Qualifications · Candidate must be from BPO only · Should have proven experience of BPO operations management and should have eye on details. · Should have excellent communication skills (Both eMail writing & speaking) · MUST HAVE experience in Handling 100+ FTE team, TLs, Managers etc. · 10 – 12 yrs of work experience in BPO Operations. Having experience in logistics would be an added advantage. · Should have great people management skills and expertise.
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BPO Service Delivery Leader
6 days ago
Mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
6 days ago
Mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
6 days ago
Mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
6 days ago
mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
5 days ago
Mumbai, India Resolve GSC Full timeAbout Client Our client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai Location Role: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off. Salary: 10 - 14 Lakhs Per Annum (Fixed) Mode: Work From Office Location: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
4 days ago
Mumbai, India Resolve GSC Full timeAbout Client Our client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai Location Role: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off. Salary: 10 - 14 Lakhs Per Annum (Fixed) Mode: Work From Office Location: Mumbai – Andheri East Responsibilities: Client &...
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BPO Service Delivery Leader
5 days ago
Mumbai, Maharashtra, India, Maharashtra Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client & Stakeholder...
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BPO Service Delivery Leader
4 days ago
Mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery LeaderShift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri EastResponsibilities:Client &...
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BPO Service Delivery Leader
4 days ago
mumbai, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery LeaderShift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri EastResponsibilities:Client & Stakeholder...
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Head – Customer Service Delivery
16 hours ago
Mumbai, Maharashtra, India Volo Health Insurance TPA Pvt Ltd Full time US$ 8,00,000 - US$ 12,00,000 per yearHead – Customer Service Delivery (Pan-India) - Non BPO RoleLocation:Mumbai (preferred). Will consider NCR / Bangalore as wellExperience:10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role ofHead – Customer Service Delivery (Pan-India).This...
