Account Management Associate

3 weeks ago

Hyderabad, Telangana, India Amazon Full time
*Minimum B2 level German Language Certification is Mandatory, C1 preferred*

Work Timings - Monday to Friday; European Timings

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.

Key job responsibilities

• Monitor key ASIN metrics, including sales, traffic, conversion rates, Buy Box percentage, and customer feedback. Identify underperforming ASINs and implement strategies for improvement.

• Ensure ASINs follow Amazon's listing guidelines and A+ Content best practices.

• Manage Sponsored Products, Sponsored Brands, and other Amazon advertising campaigns at the ASIN level. Plan and execute deals, coupons, and other promotional activities to boost ASIN visibility.

• Ensure ASINs have adequate stock levels and avoid out-of-stock situations, monitor pricing trends and competition to optimize pricing strategies.
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.

• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience.
- B2 level of proficiency in German language. Candidate needs to possess strong oral and written communication skills in German language.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel- Creative and analytical problem solver with a passion for operational excellence
- Ability to work with IT systems, understand and work with XML feeds, SQL/DW would be an added benefit.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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