Associate - Customer Support - Non-voice Process

4 weeks ago

Thane MH IN Komorebi Full time

Company Description About Cityflo Cityflo is a daily commute company that provides a comfortable stress-free travel experience for corporate professionals as an alternative to driving With premium buses a simple app and caring customer service our passengers get the luxury of time in their busy schedules where they can read their book watch Netflix nap or simply soak in the view of the city We re bringing joy back to commuting and turning around urban traffic woes in a big way Today we run 380 buses and log 22000 daily bookings After having established a strong product-market fit and building a profitable business in Mumbai we ve expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting Over the next 1 year we plan to scale to 500 buses and 50 000 daily bookings across all cities Cityflo is well-funded by prominent VCs India Quotient Lightbox Ventures To know more please visit the links below Website https cityflo com App https bnc lt cityflo Cityflo Blog - https blog cityflo com Funding news- https shorturl at JVEGl Our journey through Covid-https bit ly 3wBiSZx About the Role Cityflo is looking for enthusiastic and detail-oriented individuals to join our Non-Voice Customer Support team on a 6-month contractual basis You ll be responsible for resolving customer queries through chat and email no calls involved Responsibilities Handle customer queries via chat email professionally and efficiently Coordinate with internal teams for issue resolution Maintain records and ensure timely follow-ups Provide excellent service to enhance customer satisfaction Requirements Prior experience in Customer Support Non-Voice Chat Process preferred Good written communication skills Ability to multitask and work in a fast-paced environment Willing to work 6 days a week from our Thane office Contract Duration 6 months

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