Senior Manager

Job Description About ISOCRATES Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Execution. iSOCRATES delivers globally proven, reliable and affordable Strategy and Operations Consulting and Managed Services for marketers, agencies, publishers, and the data/tech providers that enabler them. iSOCRATES is staffed 24/7/365 with its own proven specialists who save partners money, time and achieve transparent, accountable, performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training. The companies are headquartered in St. Petersburg, FL, U.S.A., with their global delivery centers in Mysuru and Bengaluru, Karnataka, India. About MADTECH.AI MADTECH.AI is your Marketing Decision Intelligence platform. Unify, transform, analyze, and visualize all your data in a single, cost-effective AI-powered hub. Gain speed to value by leaving data wrangling, model building, data visualization, and proactive problem solving to MADTECH.AI. Sharper insights, smarter decisions, faster. MADTECH.AI was spun out of well-established Inc. 5000 consultancy iSOCRATES which advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies and processes as the Global Leader in MADTECH Resource Planning and Execution serving marketers, agencies, publishers, and their data/tech suppliers. Job Description We seek a Senior Manager, Partner Success reporting to the Country Head. The Senior Manager will play a leading role ensuring the success, satisfaction and growth of a diverse set of our Product, Managed Services and SaaS customers, primarily based in the U.S. This role requires a deep understanding of the MADTech industry, including MarTech, AdTech, and DataTech domains, alongside experience in managing key accounts, building strong relationships, and driving partner success initiatives. The Senior Manager and his/her Team in collaboration with the Company's Global Delivery organization, will be responsible for overseeing the successful onboarding of new customers, execution of strategic initiatives, managing client relationships, and ensuring measurable success for all assigned accounts Job Responsibilities Customer Relationship Management and Growth: - Build and nurture long-term relationships with partner stakeholders at all organizational levels, including V.P. and above, acting as the primary point of contact for all partner-related inquiries - Develop a thorough understanding of partner needs and goals to drive value for both parties - Oversee partner accounts and manage day-to-day communication to ensure alignment with client expectations - Develop and execute partner growth and upsell plans to build and strengthen the Company's relationship with assigned accounts - Provide exceptional customer service and proactive support to resolve issues or concerns promptly Strategic Account Planning And Management - Lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and Executive Business Reviews (EBRs) to ensure progress on goals and drive continuous improvements - Develop, implement, and track shared success plans to outline account objectives and map out key strategic actions - Track key performance indicators (KPIs) for each account, ensuring regular updates and reporting to both internal teams and clients People Management - Lead and inspire a cross-functional team focused on delivering partner success. Manage and mentor a team of Partner Success Managers/Coordinators and other key roles, ensuring their alignment with organizational goals and objectives - Provide leadership in driving the execution of partner success strategies, collaborating with teams across functions to ensure high performance - Foster a collaborative environment that encourages continuous learning, innovation, and knowledge sharing to enhance team performance and personal growth - Conduct regular performance reviews, set clear objectives, and support team members in their career development - Demonstrate strong leadership skills in navigating complex challenges and influencing decisions that benefit both the team and clients Financial & Operational Oversight - Assist in financial activities related to partner accounts, including creating and reviewing budgets, forecasting, and profitability analysis - Oversee the creation of Master Service Agreements (MSA), Statements of Work (SOW), Memoranda of Understanding (MOU), Non-Disclosure Agreements (NDAs), and other contractual documents - Provide project management support to ensure timely, within-budget, and high-quality execution of partner initiatives. Project Management - Drive project execution across cross-functional teams, ensuring timely delivery aligned to partner expectations. - Oversee project planning, resource allocation, risk mitigation, and status reporting. Data Analysis And Reporting - Analyze data to measure performance against goals, identify trends, and provide actionable insights to clients - Create reports and presentations using tools like Excel to communicate progress, forecasts, and performance metrics - Use CRM software to track client interactions, manage contacts, and analyze customer data Collaboration And Cross-Functional Support - Work closely with sales, marketing, campaign delivery and technical teams to ensure alignment in executing the partner's strategy and deliverables - Provide input into product development and feature requests from partners to enhance the value offered - Collaborate with the client services team to ensure smooth project execution and delivery Technical Expertise And Product Knowledge - Develop a deep understanding of iSOCRATES products and services, including MADTECH.AI platform, and be able to communicate the platform's value proposition to partners effectively - Maintain a strong knowledge of 3rd party activation platforms such as DSPs, ESPs, Paid Social and data-management tools - Stay current with industry trends, emerging technologies, and best practices in marketing, advertising, and data management Regulatory And Compliance Management - Ensure all partner interactions, contracts, and projects comply with industry regulations and company policies - Stay informed about relevant regulations within AdTech, MarTech, and DataTech domains and advise clients on best practices Qualifications & Skills - Bachelor's or Master's degree in Business, Marketing, Engineering, or a related field - At least 15 years of professional experience, with a minimum of 10 years of relevant experience in Partner Success, Technical Account Management, or Customer Account Management, the MarTech, AdTech, and/or DataTech industries - Must be highly proficient in English both written and verbal - Must have account planning experience with a demonstrated partner growth track record against an identified book of business - Extensive experience and formal training in Project Management (e.g., PMP, PRINCE2, Agile methodologies) is essential. - Proven track record of managing end-to-end partner relationships and driving successful outcomes in a dynamic environment - Strong leadership experience, with demonstrated success in managing teams and driving performance - Strong customer service orientation with a focus on relationship building - Proven ability to manage complex projects and work under pressure to meet deadlines - Experience with QBR, MBR, and EBR, as well as contract documentation such as MOUs, SOWs, and NDAs - Proficiency with any CRM software and Microsoft Office Suite (Excel, PowerPoint, Word) - Strong financial literacy, including budgeting, forecasting, and profitability analysis. - Excellent data analysis and reporting skills - Ability to communicate complex technical concepts clearly to non-technical stakeholders - Strong verbal and written communication skills, with the ability to prepare clear, concise, and effective reports and presentations - Strong organizational and time-management skills, with the ability to prioritize tasks effectively - Problem-solving and conflict resolution abilities to address client issues promptly - A self-starter who can work independently and as part of a collaborative team - Demonstrated ability to build and maintain strong relationships with both internal and external stakeholders. - Strong attention to detail and commitment to high-quality service delivery - A passion for technology and an eagerness to learn about emerging trends in the marketing, advertising, and data technology space - Must be willing to work in EST time zones (6:00 PM to 3:00 AM IST) to support global partners across different time zones