[Immediate Start] Director of Finance

Job Description

About Us

Hiver offers teams the simplest way to offer outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Were a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. Were profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We are seeking a seasoned and ambitious Director of Finance to join our dynamic team. This high-impact role will play a vital part in scaling our finance operations, ensuring compliance, building robust processes, and managing investor relations. The ideal candidate will demonstrate technical expertise, leadership skills, and a proven track record of driving operational excellence. This position is designed as a growth path into the Director of Finance role, where you will oversee Accounting, Compliance, and Investor Relations.

What you will be working on

Accounting Leadership

- Oversee day-to-day accounting operations, including accounts payable/receivable, general ledger, and financial reporting.
- Ensure timely and accurate month-end, quarter-end, and annual close processes.
- Support the development and implementation of accounting policies, procedures, and controls.

Payroll, Compliance & Controls

- Collaborate and coordinate closely with outsourced payroll vendors in both regions, maintaining strong vendor relationships, setting SLAs, and resolving escalations.
- Ensure all statutory filings, benefit payments, and deductions are completed accurately for both geographies.
- Maintain and strengthen internal controls over financial reporting.
- Ensure the companys compliance with all applicable statutory and regulatory requirements (e.g., tax, audit, SEBI, Companies Act).
- Liaise with external auditors and regulatory bodies.
- Oversee and manage the end-to-end payroll process for employees in India and the US, ensuring full legal compliance, timeliness, and accuracy.
- Lead and coordinate the annual statutory audits for India and US business entities, acting as the principal contact for external and internal auditors

Annual Operating Plan (AOP) & Financial Planning

- Lead the end-to-end building of the Annual Operating Plan by working collaboratively with all functional heads to gather inputs, align budgets, and forecast expenses.
- Design, implement, and optimize financial processes to support AOP execution and overall business growth.
- Analyze financial data and trends, providing strategic insights to leadership.
- Drive the adoption of best practices in financial planning and analysis.

SaaS Metrics & ARR Ownership

- Ensure the accuracy, consistency, and timeliness of ARR (Annual Recurring Revenue) and all relevant SaaS metrics reporting.
- Develop processes and checks to validate SaaS KPIs, and provide insights to support business decisions.

RevOps Collaboration & Quota Planning

- Work closely with Revenue Operations (RevOps) to drive quota planning, sales compensation modeling, and ongoing optimization.
- Partner with GTM (Go-To-Market) teams to align finance and revenue strategies.

Quote-to-Cash

- Manage the entire quote-to-cash (Q2C) billing cycle, including contract review, invoice generation, collections, revenue recognition, and reporting.
- Implement and optimize systems and controls for efficient Q2C processes, working with cross-functional teams to resolve bottlenecks and ensure smooth revenue flows.

Strategic Projects

- Drive or support finance-related initiatives, including system implementations, automation, and cross-functional projects.
- Support the leadership team in fundraising (debt/equity), due diligence, and business expansion activities.

Team Development

- Mentor, coach, and build a high-performing finance and accounting team.
- Foster a culture of transparency, accountability, and continuous learning.

What are we looking for

- Chartered Accountant (CA) is mandatory.
- 8+ years of progressive experience in accounting, finance, and compliance in a medium to large organization.
- Demonstrated people leadership experience with a track record of team development.
- Strong knowledge of Indian GAAP, US GAAP, and familiarity with international accounting standards.
- Experience in SaaS or subscription-based business models; understanding of ARR, CAC, LTV, churn, and other SaaS KPIs.
- Ability to collaborate across functions, particularly with Sales/RevOps and GTM teams.
- Experience with ERP/accounting software and strong Excel/analytical skills.
- Prior experience working with VC/PE-backed companies or in a high-growth environment is a plus.