▷ Urgent: Senior Associate

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Senior Associate, Vendor Management

You will be part of the Vendor Metrics Team (VMT), this team is responsible for verifying service is complete and the closure of activities in Siebel CRM system that remain open when a vendor provides the onsite work or remote tech support instead of customer FE (Open Vendor Activity, OVA). The team acts as a link between client and outside companies (Suppliers, Vendors and OEM) and enables customer to use Vendors to provide service on Assets. Once the service is completed VMT is responsible for collecting the required paper work to close the service request.

Responsibilities

- Extraction of Preventive maintenance and Corrective repair SRs from Siebel system

- Verify the paperwork and details received from vendor and drive closure of SR's.

- Update provided information from vendor into Siebel debrief section.

- Upload FSR and Invoices to Siebel

- Reporting of Open and closed SRs to client and internal management

- Upload invoices to Perceptive

- Debrief vendor PM SR's

- Debrief vendor corrective SR's

- Follow-up with vendors via phone and email to confirm service completion status and procure Field Service Report and Invoices for closure

- Drive closure under strict timelines

- Prepare templates for automation vendors and communicate with Siebel Team

- PO creation, cancellation, CAP limit increase

- SR and Activity creation in Siebel

- Provide update to Client on weekly calls

- Understand queries from business stake holder management and coordinate with relevant stakeholders to

provide timely clarifications / resolution to FE's.

- Post receipt of a response,

1. Validate responses for completeness and identify variances if any & resolve

1. Update Siebel with all latest communication

1. Provide timely update to the stakeholders

1. Negotiate with the respective suppliers/SOMs for required information

- Preparing weekly summary report in excel and sharing the update with customer.

- Share status update and specify requirement to vendors on monthly calls

Qualifications we seek in you

Minimum qualifications

- Graduate in any stream

- Excellent verbal and written communication skills, be ambitious, detail oriented, able to communicate with and influence multiple partners.

Preferred qualifications

- Excellent proficiency in MS Excel/Word/Power point

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.