Telecaller

2 weeks ago

Gurgaon, Haryana, India Etherea Essentia Full time

About the job We re seeking a persuasive and friendly Telecaller to join our Customer Experience team at Etherea Essentia You ll engage with customers resolve queries recover abandoned carts and boost repeat business across platforms About the job Location Gurgaon Remote Hybrid as applicable Type Full-time Experience 0-2 years Freshers welcome About the Role We are looking for a friendly and persuasive Telecaller to join our Customer Experience team You ll be the voice of Etherea Essentia resolving queries recovering abandoned carts and engaging with our customers across platforms to enhance their experience and drive repeat business Key Responsibilities Make outgoing calls for abandoned checkouts and pending orders Provide customer support via phone Instagram DMs WhatsApp and website tickets Handle post-purchase queries and ensure timely resolution Upsell and recommend relevant products to existing customers Maintain and update CRM systems with customer interactions Requirements Excellent verbal and written communication skills A customer-first attitude with a problem-solving mindset Basic knowledge of CRM tools and ticketing platforms is a plus Ability to handle social media communication and multitask efficiently Education Skills Job Type Internship Location Shop 14 Pyramid Square Sector 67A Gurugram Haryana 122102

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