Atlassian Solutions/Support Engineer
1 week ago
JOB DESCRIPTION
Enterprise Technologyplays a critical part in shaping the future of mobility. If you are looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
Working within our newly formed Atlassian Hub Team the Enterprise Technology organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We are looking for insightful individuals with Atlassian Cloud experience to help us turn data-driven insights into innovative solutions that our Atlassian Spoke Customers will use to satisfy their business requirements. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford.
This is a DevOps position within the Atlassian Suite Cloud Service HUB Team. The successful candidate will be collaborating with a global team to provide engineering, development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence.
RESPONSIBILITIES
This is a DevOps position within the Atlassian Suite Cloud Service HUB Team. The successful candidate will be collaborating with a global team to provide engineering development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence. The successful candidate responsibilities will include:
- Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian Suite of tools.
- Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite.
- Design, engineer, support and enforce Ford platform standards in a HUB/Spoke governance model for the Atlassian products and cloud platform.
- Create, and maintain technical as well as customer facing documentation on key Hub and Spoke configurations currently in use, relationships between sites and products, and key information necessary for ongoing support.
- Champion tool to tool integrations within the Atlassian Cloud suite as well as external systems as required.
- Provide 2nd and 3rd level support to diagnose issues, identify root cause, and resolve product issues that may arise.
- Implement new tools and processes as required to enable effective use of SRE in support of Spoke customers.
- Define and support Business Continuity Plans, Disaster Recovery Plans, and ensure that Atlassian products in use comply with Ford Cyber Security Policies
- Participate in and represent the Atlassian Hub Service team in the Ford Atlassian Center for Enablement with each of the PDO Spoke Teams.
- Must be highly collaborative and able to work with different application, engineering, and support teams of diverse composition.
- Occasional weekend and after-hours required to implement software upgrades and support application launches as the need arises.
QUALIFICATIONS
- Bachelor's degree in Computer Information Science or related discipline
- Advanced knowledge of Atlassian Cloud Suite and features
- Minimum 8 years of IT experience
- 3-5 Years of experience in the administration, configuration, development, and support of Atlassian cloud products in and large scale enterprise environment, which may include some or all the following:
- JIRA Software, add-ons, associated plug-ins, and extensions
- Jira Service Management
- Confluence
- Compass
- Atlas
- Jira Align
- Jira Product Discovery
- Jira Automation
- REST API, Python,and advanced JQL experience.
- Experience in working with business stakeholders for user requirement collection, problem statement identification, and functional design and fit/gap analysis.
- Experience in software product development, implementation, and change management processes.
- Experience in the Agile Methodology and mindset.
- Knowledge in ITSM processes supporting Incident, Request, Problem and Change Management.
- Must be highly motivated and able to work on multiple initiativesat the same time.
- Solid analytic and critical thinking skills.
- Enthusiasm to learn new technologies.
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home Will your career be a deep dive into what you love, or a series of new teams and new skills Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above No matter what you choose, we offer a work life that works for you
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