Professional Services Consultant

Professional Services Consultant - C E or Routing Switching This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Job Family Definition The job family spans across multiple engineering disciplines Work consists of designing developing analyzing troubleshooting and debugging systems software and solutions for research and or research development of product services and solutions for HPE s portfolio Requires a broad knowledge and application of engineering disciplines methodologies and tools Job Family Definition for Executive Levels only Directs and manages a diverse team of engineering professionals performing research development design and or implementation of products services solutions for the company s portfolio Responsible for creating and communicating technical strategy within the organization and or across the function Management Level Definition Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary Might act as project lead and provide assistance to lower level professionals Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives Resident Engineer position is part of Juniper Global Delivery Services team for Core Edge Access and Aggregation networks This position is a highly technical role providing post-sales support of Junipers Network Products The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer s network This role requires close integration of efforts between Services Development Engineering Product Management and Sales This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues What you ll do Hold design and information-gathering workshops with the Customer to understand the Customer s existing network design Identify research and resolve technical problems of a diverse scope where analysis of data requires evaluation of identifiable factors Exercises good judgment in selecting methods and techniques for obtaining solutions Assist customer partner for troubleshooting the network s design and architecture issues analysing network and device configurations Work internally with Juniper SE and Engineering team to relay drive functionality requirements specific to customer environment Work closely with other resident engineers customer and Juniper Technical Assistance Centre to optimize network Acts as a customer technical liaison for Juniper Networks support and development teams Work closely with colleagues and customer personnel to help test design and plan for deployments of new products and features Work as a Technical Consultant for major network deployments and migrations where responsibilities includes delivery of Professional Services milestones including creation of high level and low level design documentation migration planning product integration and acceptance Provide deployment guidance to ensure that implementations are consistent with design specifications Apply extensive industry experience to improve network performance and proactively analyse potential enhancements Evaluating technical specifications for interoperability Assist customer Partner in the development and testing of new features and solutions Network with senior internal and external personnel in own area of expertise to expand knowledge base Hold discussions on customer requirements and assist them on network problems design needs and the workarounds solutions that are being tried Hold technology workshops with the Customer to discuss equipment and network problems and to provide case status updates including the reasons for any problems encountered and the workarounds solutions that are being tried Document network design requirement and update design document time to time Validation of MOP s and assisting partner and customer during migration implementation Adhere to Juniper process and provide best practices to help customer optimize design network with worldwide trend solutions Proactive alerts on security threats compliances bulletins procedures What you need to bring Bachelor degree in engineering with 8 of experience with relevant network troubleshooting experience Proven experience in designing and managing large service Provider networks Strong influencing skills design consultation and presentation experience directly related to operational experience Understand Service provider core edge network Troubleshoot complicated hardware and software issues replicate customer environments and network problems in the lab Good Junos skills and understanding of product architectures Good Service Provider background large Enterprise ISP network design solution provider skills The ability to work independently and to function in a team environment Strong customer interface and presentation skills Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer Effective written communications as the status of Design projects and network problems must be regularly communicated Demonstrated ability to manage multiple projects and work calmly under pressure Excellent knowledge of TCP IP fundamentals Strong on Routing protocols MPLS knowledge e g ISIS OSPF BGP RSVP LDP IPv6 Routing Policies 6VPE PE Understanding on VPN technologies e g L2VPN L3VPN VPLS Layer 2 protocols and technologies such as POS and Ethernet Strong knowledge on Class of service HQOS Certifications - JNCIP JNCIE or CCNP CCIE is a strong plus Hands-on knowledge on Juniper Hardware MX QFX PTX SRX series is a strong plus Strong communication presentation and interpersonal skills Other expectations and capabilities Analyse Information - Gathers and analyses the most critical information needed to understand problems Analyses problems and issues from different points of view breaks down problems into manageable components and determines root causes Demonstrate Professional Judgment - Applies accurate logic and common sense in coming to conclusions recognizes the implications and risks of actions and decisions Makes timely decisions on problems issues requiring immediate attention and chooses courses of action that are uniform with policies procedures and rules Understand Quantitative Data - Demonstrates an understanding of the use and interpretation of key quantitative financial measures Uses quantitative information to draw accurate conclusions and guide actions Address Customer Needs - Asks questions and seek feedback from customers to accurately identify customer requirements expectations and needs Addresses customer needs by involving the right people resources at the right time and periodical follow ups Achieve Expected Results - Shows strong commitment to achieving meaningful results Takes timely action to address important issues Support Performance Improvement - Ensures that outputs products and services are of high quality Identifying and suggesting processes and practice improvement ideas through appropriate metrics and data Build Relationships - Builds good rapport with people throughout the organization Relates to others in an accepting positive and respectful manner regardless of their organizational level personality or background Demonstrate Integrity - Sincere and acts in accordance with stated policies and practices and completes related training Adapt and Learn - Demonstrates adaptability to changing needs priorities or opportunities recovers quickly from setbacks and willing to incorporate feedback Additional Skills Cloud Architectures Cross Domain Knowledge Design Thinking Development Fundamentals DevOps Distributed Computing Microservices Fluency Full Stack Development Security-First Mindset User Experience UX What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india networking Job Engineering Job Level TCP 03 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories