Senior Captain

Job Responsibilities include but are not limited to the following Job Responsibilities Service Operations Lead service operations to ensure smooth front-of-house operations Greet guests warmly assist with seating and take orders promptly Ensure timely delivery of food and beverages to tables Handle guest inquiries special requests and complaints professionally Beverage Preparation Prepare and serve a variety of coffee beverages including espresso cappuccino and latte Maintain cleanliness and functionality of coffee equipment Prepare and serve creative mocktails as per the SOP defined at the restaurant Training and Mentoring Train and mentor junior staff members on service standards coffee making and mocktail preparation Provide guidance on customer interaction upselling techniques and problem-solving Conduct ongoing training sessions to enhance team skills and knowledge Customer Relations Provide exceptional customer service by engaging with guests offering menu recommendations and ensuring guest satisfaction Upsell additional menu items specials and promotions to enhance the guest experience and increase sales Inventory Management Monitor beverage inventory levels and place orders for coffee and mocktail ingredients as needed Rotate stock to minimize waste and ensure freshness of ingredients Maintain accurate records of inventory usage and waste Maintain and control the par stocks of cutlery crockery linen supplies and equipment Candidate should have an understanding of restaurant billing inventory software -Petpooja Leadership and Collaboration Lead by example motivate team members and foster a positive work environment Collaborate with kitchen staff bartenders and other team members to coordinate service activities Communicate effectively with team members to ensure seamless guest experiences Qualifications Previous experience in a similar role with demonstrated expertise in service coffee making and mocktail preparation Strong interpersonal skills and leadership abilities with the ability to mentor and motivate a team Excellent customer service skills and a passion for delivering memorable experiences to guests Proficiency in coffee preparation techniques including espresso extraction milk steaming and latte art Job Types Full-time Permanent Pay 15 500 00 - 19 500 00 per month Benefits Food provided Schedule Fixed shift Supplemental pay types Performance bonus Education Higher Secondary 12th Pass Preferred Experience total work 6 years Preferred Language English Required