Staff Software Engineer

Zendesks people have one goal in mind - to make the customer experience better Our products help more than 170 000 global brands like Discord Calm and Skyscanner to make their billions of customers happy every day Our engineering team in Australia works at a scale that most companies only dream about and where the challenges start to get seriously exciting In fact our global engineering team is one of the most widely dispersed in the world with people across nearly every continent This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesks most loved products Note This is a hybrid role combining remote and on-site work requiring 3 days in the office and relocation to Pune Who you could be working withYoull be part of a high-performing team responsible for building distributed high scale and data-intensive integrations that extend our market-leading core SaaS product Partnered with other SaaS providers and cloud vendors e g Slack Atlassian and AWS our products commonly incorporate the latest technologies and features to provide cutting-edge solutions to our customers We enjoy working with Engineers who possess a strong growth mindset are enthusiastic at problem-solving and can demonstrate leadership qualities Our integrations process around 10 million events per day so you will be challenged by the global scale and complexity of these systems What youll get to do each dayExperience designing leading and implementing customer-facing software projects We need you to have experience with good and bad software projects and to have an opinion on what helps us lean more towards good A focus on ensuring that solutions being designed and built today will still meet needs over the next 18 monthsAble to manage time effectively to allow a balance of individual contribution and being interruptible to assist with issues and queries from other engineersExcellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact Detail-oriented with a focus on the delivery of quality work with a mindfulness of timelines needed for the business Ability to influence with authority inspire and mentor more junior engineers Use best practices at every stage of the development cycle peer code review and rapid deployment Understand and can be a champion of accessibility Ability to work with various stakeholders such as designers product managers to influence decisions that provides the best outcome for customers What you bring to the roleAt least 8 years of commercial software engineering experience4 - 6 years of experience in frontend development using JavaScript Typescript preferred and React Significant experience with at least one modern Javascript Framework React Vue Build Pipelines Package Managers and other CLI ToolingExperience with Javascript in client- and server-based applicationsExperience with mono-repo patterns frameworks and toolingExperience building integrations in the Salesforce development environment or integrating with Salesforce APIs Experience building integrations with popular SaaS products such as Jira Slack Shopify Microsoft Teams Experience with backend development particular Golang Tech StackOur code is written primarily in Golang JavaScript TypeScript Our frontends use frameworks including React Redux React Testing Library Cypress Jest Our servers live in AWS Our applications services are deployed via Spinnaker to Kubernetes Our data is stored in Aurora MySQL DynamoDB and S3 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request